Purchase made on Xbox 360 not giving Microsoft Rewards points

Discus and support Purchase made on Xbox 360 not giving Microsoft Rewards points in XBoX Rewards to solve the problem; I made a purchase via my Xbox 360 and didn't get any points, 2 months earlier I bought gold using credit, the same way as I bought the game, and got... Discussion in 'XBoX Rewards' started by Johnny Quiz, Jun 26, 2018.

  1. Johnny Quiz
    Johnny Quiz Guest

    Purchase made on Xbox 360 not giving Microsoft Rewards points


    I made a purchase via my Xbox 360 and didn't get any points, 2 months earlier I bought gold using credit, the same way as I bought the game, and got points but this time nada, zilch, nothing - part of me buying it was the twenty fold increase in points offered
    as it would help me get to 24000 before the hot deal expires

    How do I get my points.

    Purchase made 16th June 19:39 UK time. It says wait up to 72 hours, I did that and still nothing...

    What I purchased: DEUS EX: HUMAN REVOLUTION

    :)
     
    Johnny Quiz, Jun 26, 2018
    #1
  2. AIDSSINSPACE
    AIDSSINSPACE Guest
    Did not receive points with purchase

    I purchased an Xbox one S in June and did not receive the 28000 points advertised on the rewards app, the purchase was made on the Microsoft store online, not a third party retailer.
     
    AIDSSINSPACE, Jun 26, 2018
    #2
  3. Missing Rewards Points for Multiple Items

    I am missing multiple rewards points for server purchases on my account. Specifically, it appears that I've not received Points for any Purchases made in 2016 (I have not checked prior) despite the purchases showing up under my Microsoft Account Order History.
     
    GradonSilverton(2), Jun 26, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Purchase made on Xbox 360 not giving Microsoft Rewards points

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.
     
    Smwutches, Jun 26, 2018
    #4
  5. Johnny Quiz
    Johnny Quiz Guest
    I actually went on to the Microsoft live chat and they sent me here directly through a link, that's why I'm here

    Citation: Chat ID was: SRX1431141144ID
     
    Johnny Quiz, Jun 26, 2018
    #5
  6. Smwutches
    Smwutches Guest
    This forum is for the Xbox Rewards program which is not the same as the Microsoft Rewards program. The only way to get assistance for the Microsoft Rewards program is by contacting their support via the link on their redemption page. Since phone/chat support
    do not handle either program they are known for sending people here with incorrect information.
     
    Smwutches, Nov 3, 2018
    #6
  7. Smwutches Win User

    Purchase made on Xbox 360 not giving Microsoft Rewards points

    This forum is for the Xbox Rewards program which is not the same as the Microsoft Rewards program. The only way to get assistance for the Microsoft Rewards program is by contacting their support via the link on their redemption page. Since phone/chat support
    do not handle either program they are known for sending people here with incorrect information.
  8. Johnny Quiz Win User

    Purchase made on Xbox 360 not giving Microsoft Rewards points

    I actually went on to the Microsoft live chat and they sent me here directly through a link, that's why I'm here

    Citation: Chat ID was: SRX1431141144ID
  9. Smwutches Win User

    Purchase made on Xbox 360 not giving Microsoft Rewards points

    For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.
  10. The Resistance Win User

    Thank you xbox live

    I just checked my Rewards page and noticed I have the 300 Points Pending along with the Survey Points, which coincidently gives me a nice 360 Microsoft Points. I can now afford Minecraft: Xbox 360 Edition!
  11. Smwutches Win User

    Points not being awarded

    This was from the transition FAQ:

    What will happen to my Xbox Live Rewards Credits balance?If you have any pending Rewards Credits in your Xbox Live Rewards account on September 30, 2017, or if you are expecting your MyVIP deposit for purchases made in September, Xbox Live Rewards will convert
    them into your local currency and deposit them in your Microsoft account by October 31, 2017. You will then have 365 days to spend that currency on items from the Xbox Store or any other successor store.

    If we are unable to deposit into your Microsoft account for some reason, any undeposited Xbox Live Rewards Credits will automatically be converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from
    the Microsoft Rewards catalog; provided you have not opted out of Xbox Live Rewards.

    For the Microsoft Rewards program, I see where you can earn 1 point for every $1. I'm not sure if it's different in Canada. The program would only count any purchases you made after joining the Microsoft Rewards program which would have been October 1 if
    you hadn't joined before. You can also earn points by using Bing to search and there are daily offers you can earn points from just by clicking on them.
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Purchase made on Xbox 360 not giving Microsoft Rewards points

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