Purchased 360 game but cannot find it

Discus and support Purchased 360 game but cannot find it in XBoX Games and Apps to solve the problem; To help entertain my kids, i purchased Spongebob Squarepants Battle of Robots through Microsoft store. I completed the purchase and when i signed in to... Discussion in 'XBoX Games and Apps' started by StevePayne2, Mar 31, 2020.

  1. StevePayne2
    StevePayne2 Guest

    Purchased 360 game but cannot find it


    To help entertain my kids, i purchased Spongebob Squarepants Battle of Robots through Microsoft store. I completed the purchase and when i signed in to my xbox 360 notified me it was downloaded, yet i cannot find it anywhere. It is not in My Games. Even
    went and checked my Xbox One and it didn’t install there either.

    i want my kids to be able to play it on the 360. Suggestions?

    Thanks

    :)
     
    StevePayne2, Mar 31, 2020
    #1
  2. NiteTimeOwl3533 Win User

    Purchased 360 game but cannot find it

    Hello, I looked up your problem on the xbox support page, and I think solution #5 may help.

    https://beta.support.xbox.com/help/xbox-360/store/cant-play-downloaded-content

    Solution 5: Confirm that the content is in your console's game library

    To do this, you'll have to delete and then redownload the content. Here's how:

    1. On your console, sign in to Xbox Live using the gamertag that you used when you originally purchased the content.
    2. Go to settings, and then select
      System
      .
    3. Select Storage, and then select the storage device on which the content is saved.
    4. Select Games & Apps.
    5. Select the content, and then select Delete. Confirm that you want to delete the item.
      Note If you don't find the content, look for a file named "Unknown Game" and select that.
    6. Highlight any storage device, and then press the
      Y
      button  on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    7. Select Clear System Cache.
    8. When prompted to confirm storage device maintenance, select
      Yes.
    9. Return to Xbox Home.
    10. Go to Settings, and then select
      Account
      .
    11. Select Download History.
    12. Select the content you’re having problems downloading, and then select
      Download Again.
  3. ArminatorX Win User

    Purchased 360 game but cannot find it

    Since Spongebob Squarepants is/was a licensed game, contracts with the "owner" of the Spongebob franchise might have run out, and Microsoft can't sell the game anymore.

    However, if you actually bought the game, you should be able to see the game on the Xbox 360 download history of your account.

    Go to the settings of the console, and then to the account tile. There check the console's download history for your account, and see if you can find the game there.
  4. ArminatorX Win User

    Purchased 360 game but cannot find it

    To help entertain my kids, i purchased Spongebob Squarepants Battle of Robots through Microsoft store.

    [...

    ]It is not in My Games. Even went and checked my Xbox One and it didn’t install there either.

    i want my kids to be able to play it on the 360. Suggestions?
    The game won't appear on your Xbox One, as Spongebob Squarepants Battle of Robots isn't backwards compatible on Xbox One.

    On the Xbox 360, try to access the store and find the game there. Initiate the download of the game on the Xbox 360 console, and check if the game appears now. If the purchase went through before, you can re-download a game you own for free. You just need
    to be signed in with the account that purchased the game.
  5. brandiesel1 Win User

    Purchased 360 game but cannot find it

    Is that the right name because I do not even see it.
  6. StevePayne2 Win User

    Purchased 360 game but cannot find it

    if I go to the game via the Xbox 360 it only allows me to view and download two videos. Not the game itself. But I was able to purchase the game through the Microsoft website. At this point I’m guessing it was just an error and it’s not available for download.
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Purchased 360 game but cannot find it

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