Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from...

Discus and support Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from... in XBoX Sales and Promo to solve the problem; Yesterday I purchased a 10 euro xbox card, through xbox.com paid with ideal. Money gone in bank, still nothing received from microsoft. Regards e... Discussion in 'XBoX Sales and Promo' started by erwient, Apr 15, 2019.

  1. erwient
    erwient Guest

    Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from...


    Yesterday I purchased a 10 euro xbox card, through xbox.com paid with ideal.

    Money gone in bank, still nothing received from microsoft.

    Regards e

    :)
     
    erwient, Apr 15, 2019
    #1
  2. M3tal Daz3 Win User

    Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from microsoft

  3. M3tal Daz3 Win User

    Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from microsoft

    1. To start Click Here

    2. Click the category related to your problem

    3. Click "See Contact Options"

    3. Click on the related problem from the selection

    4. This will show you an approximate fix for your problem, alternatively, click "Show Contact Options"

    5. Once clicked you may choose between "Chat with Xbox Support" and "Request a Call from Support"

    6. Fill in required information and you'll be on your way to fixing your issue!
  4. erwient Win User

    Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from microsoft

  5. ninjaninja2011 Win User

    payment options--URGENT--

    pre paid credit card or pre paid xbox live card? i have the money in the bank now can i not just use that?

    thanks for the help
  6. steeledwand7664 Win User

    Help, i bought a game and it disappeared from my library

    Let me explain to you How pre orders work.

    IF you pre- order a game with a credit/debit card Microsoft will not charge that card till approximately 10 days prior to the game actually being released.

    IF you pre-order a game with Microsoft account currency/gift card the money will be withdrawn from that balance immediately.

    So if your order is showing as cancelled that normally means that when the time came for Microsoft to pull the money off of the card (approximately 10 days prior to game release) the money probably was not there Microsoft then tries 3 more times to charge
    the card and if at that point they still can not get the money they will cancel the order because they never received the money.

    Now if your bank account is showing a charge on a certain date for a certain amount you will want to match that up with your order history at account.live.com and see if there is a match to a purchase.

    Since Microsoft did not receive the money from the bank and it was declined your bank may have put a hold for the amount for some reason and you would need to talk to them about that hold.
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Purchased a 10 euro xbox card, paid with ideal. Money gone in bank nothing received from...

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