Purchased a 12 month membership using the dashboard promotion and only received $5.

Discus and support Purchased a 12 month membership using the dashboard promotion and only received $5. in XBoX Sales and Promo to solve the problem; Hey, about 2-3 weeks ago I purchased the a 12 month promotional offer giving you a certain amount of promotional credit depending on how many months... Discussion in 'XBoX Sales and Promo' started by KickinNick, Jul 15, 2015.

  1. KickinNick
    KickinNick Guest

    Purchased a 12 month membership using the dashboard promotion and only received $5.


    Hey, about 2-3 weeks ago I purchased the a 12 month promotional offer giving you a certain amount of promotional credit depending on how many months you bought. You were supposed to receive $5 for a 3 month, $10 for a 6 month and the one I payed for, $15
    for a 12 month. However I only received $5 which I have not used yet. If you wouldn't mind looking into what happened and possibly giving me the other $10. Thank you for your time.

    :)
     
    KickinNick, Jul 15, 2015
    #1
  2. KyleKiwi
    KyleKiwi Guest
    Never received 600 points for Xbox Live renewal from December.

    There was a promotion for getting 600 microsoft points for renewal Xbox Live membership that I never received my points for. According to my email for a renewal confirmation for 12 months of live I renewed on Christmas Day, December 25, 2011. I renewed using
    this promotion on the dashboard and have still not received my points.
     
    KyleKiwi, Jul 15, 2015
    #2
  3. 6 month promotional items not received

    i never received my 5 free games when i purchased the 6 month xbox live promotion on my dashboard.
     
    Peech n Cream, Jul 15, 2015
    #3
  4. BRANDON x 920 Win User

    I havent received the code for my extra 600 microsoft points

    It was a dashboard promotion and when I entered the code for the 12 months membership, it said on the dashboard that i would get 600 microsoft points as an advertisement and i would receive an email within 6 weeks with the link on for the code. thanks
  5. callum1507 Win User

    missing points

    This wad a dashboard promotion. I purchased in 28 January 12 months x box live gold with 800 points
  6. ReGaE x ScArzZz Win User

    Microsoft point reward

    Hi sorry just to add, 12 month gold was purchased with pre paid card and added through dashboard for promotion
  7. SaltyPrincess Win User

    5 free games with 6 Month Xbox Live Purchase

    Hello, I also purchased the 6 month gold membership on 3/30/12 and have not received the codes for the 5 free games! I have checked all e-mails and folders.
  8. ngocphi Win User

    600 free MS points when you activate a gold membership card.

    Actaully hate to break it to you but that's not how ms promotions work . As per the conditions of the promotion you must purchase the promotion from the dashboard however it uses the generic payment method screen . This still requires you to purchase the
    membership on the dashboard with a creditcard or debit adding a prepaid code invalidates the promotion

    All promotions use the same screen but require you to purchase the discounted membership as you cannot be refunded to the membership code the discount this is logical.

    And yes it's 6-8 weeks but as you didnt purchase the promotion you'd don't qualify
Thema:

Purchased a 12 month membership using the dashboard promotion and only received $5.

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