Purchased a $25 gift card with my vip gems, but havent recieved it yet

Discus and support Purchased a $25 gift card with my vip gems, but havent recieved it yet in XBoX Rewards to solve the problem; as the title says, i purchased the gift card thursday the 14th, and it said id recieve an email in two days but i have not been contacted yet.... Discussion in 'XBoX Rewards' started by SmellyBreathBoi, Jun 18, 2018.

  1. Purchased a $25 gift card with my vip gems, but havent recieved it yet


    as the title says, i purchased the gift card thursday the 14th, and it said id recieve an email in two days but i have not been contacted yet.

    :)
     
    SmellyBreathBoi, Jun 18, 2018
    #1
  2. DAN1187
    DAN1187 Guest
    I have not had my rewards of $10

    It was a $10 gift card I bought with my vip gems.
     
    DAN1187, Jun 18, 2018
    #2
  3. HonoredSweat
    HonoredSweat Guest
    Xbox gem purchases

    I want to use my gems to purchase a Xbox gift card but it says it’s out of stock and can only be redeemed with gems two times but I’ve never purchased a gift card with gems and I’m very confused.
     
    HonoredSweat, Jun 18, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Hello SmellyBreathBoi,

    Apologies for the inconvenience. We have escalated this issue with our Vault team. Once they inform us on how to proceed, we will update this thread.
     
    XBLRewards8, Jun 18, 2018
    #4
  5. Batman21x
    Batman21x Guest
    I’m also having the same issue
     
    Batman21x, Jun 19, 2018
    #5
  6. Smwutches
    Smwutches Guest
    You'll want to create your own thread so support can check into it for you.
     
    Smwutches, Jun 19, 2018
    #6
  7. Batman21x
    Batman21x Guest
    thanks
     
    Batman21x, Jun 19, 2018
    #7
  8. Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Its been a week since the incident, and still no update?
     
    SmellyBreathBoi, Jun 21, 2018
    #8
  9. Its been 2 weeks since this happened and still no update?
     
    SmellyBreathBoi, Jun 28, 2018
    #9
  10. its been over a month. Any update?
     
    SmellyBreathBoi, Jul 20, 2018
    #10
  11. XBLRewards8
    XBLRewards8 Guest
    Hello SmellyBreathBoi,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Nov 3, 2018
    #11
  12. SmellyBreathBoi Win User

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Hello ,

    Apologies for the inconvenience. We have escalated this issue with our Vault team. Once they inform us on how to proceed, we will update this thread.
    its been over a month. Any update?
  13. SmellyBreathBoi Win User

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Hello ,

    Apologies for the inconvenience. We have escalated this issue with our Vault team. Once they inform us on how to proceed, we will update this thread.
    Its been a week since the incident, and still no update?
  14. XBLRewards8 Win User

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Hello SmellyBreathBoi,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  15. SmellyBreathBoi Win User

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    Hello ,

    Apologies for the inconvenience. We have escalated this issue with our Vault team. Once they inform us on how to proceed, we will update this thread.
    Its been 2 weeks since this happened and still no update?
  16. Smwutches Win User

    Purchased a $25 gift card with my vip gems, but havent recieved it yet

    I’m also having the same issue
    You'll want to create your own thread so support can check into it for you.
Thema:

Purchased a $25 gift card with my vip gems, but havent recieved it yet

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