Purchased a $25 visa gift card but haven’t received it yet.

Discus and support Purchased a $25 visa gift card but haven’t received it yet. in XBoX Rewards to solve the problem; i purchased the gift card thursday the 14th, and it said id recieve an email in two days but i have not been contacted yet. thank you... Discussion in 'XBoX Rewards' started by Batman21x, Jun 19, 2018.

  1. Batman21x
    Batman21x Guest

    Purchased a $25 visa gift card but haven’t received it yet.


    i purchased the gift card thursday the 14th, and it said id recieve an email in two days but i have not been contacted yet. thank you

    :)
     
    Batman21x, Jun 19, 2018
    #1
  2. coolryan946
    coolryan946 Guest
    I purch a gift card and did not receive code

    I purchased a $10 gift card using my gems on March 7th and I haven’t received the code to redeem it. Thank you
     
    coolryan946, Jun 19, 2018
    #2
  3. thebigwoooo
    thebigwoooo Guest
    Did not receive VISA Pre Paid Card email

    Hi,

    I redeemed 1000 MyVIP Gems on 17th May for a $25 Visa Card but have no received anything yet. Can this be investigated, thanks
     
    thebigwoooo, Jun 19, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Purchased a $25 visa gift card but haven’t received it yet.

    Hello Batman21x,

    Apologies for the inconvenience. We have escalated this issue to our Vault team. Once they inform us on how to proceed, we will update this thread.
     
    XBLRewards8, Jun 19, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello I64 Pilot,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Purchased a $25 visa gift card but haven’t received it yet.

    Hello I64 Pilot,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears. Here are the redemption instructions that would have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  7. XBLRewards8 Win User

    Purchased a $25 visa gift card but haven’t received it yet.

    Hello Batman21x,

    Apologies for the inconvenience. We have escalated this issue to our Vault team. Once they inform us on how to proceed, we will update this thread.
  8. XBF Javier R Win User

    My grandparents bought me a 25 dollar Visa Gift card for Christmas

    Hello APerson,

    We understand that you were given a $25 Visa gift card and would like to use this to purchase content on the Microsoft store.

    Unfortunately, a Visa prepaid debit card will be unrecognized when attempting to be used for purchases within the store, it is recommended to purchase Microsoft/Xbox gift cards from either our website or at various retail stores such as Wal-Mart, BestBuy,
    or Walgreens.

    Try this out and this will apply a currency amount as credit for your account to use on items within the Microsoft store.

    Best wishes!
  9. HassanB Win User

    Will Visa or Master gift cards work for addIng points on xbox live to download a game?

    Hello,

    Not all VISA/Master Card gift cards work. Usually it's a safe bet that they will work if you are able to register your own billing details on the prepaid cards website. A lot of different banks (Bank of America, Chase, Citibank, etc) offer gift cards that allow
    online shopping purchases. I've only personally tried GreenDot Visa (For Shopping), Chase Visa Gift Card, and a Bank of America Visa Gift Card and those all seem to work as long as I registered the card for online use.

    If you want to be safe, I honestly suggest purchase Microsoft Point cards or Prepaid Gold Subscription cards with the money instead of just purchasing the gift card itself.
  10. steeledwand7664 Win User

    unable to use any form of credit card

    Normally the Visa gift cards that are purchased at stores like that do not work for purchases on Xbox and this is through the Bank that handles the gift card because they are thinking that you are trying to purchase a renewing subscription and these types
    of purchases can not be made with the gift cards like that.
Thema:

Purchased a $25 visa gift card but haven’t received it yet.

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