Purchased a disk game but was wrong game in the box!

Discus and support Purchased a disk game but was wrong game in the box! in XBoX Games and Apps to solve the problem; Split from this thread. I bought an xbox game disk FORZA7 for my grandchild from X-cite Alghanim avenues branch in Kuwait My grandson opened the box... Discussion in 'XBoX Games and Apps' started by Mahmoud Annaka, Mar 14, 2019.

  1. Purchased a disk game but was wrong game in the box!


    I bought an xbox game disk FORZA7 for my grandchild from X-cite Alghanim avenues branch in Kuwait
    My grandson opened the box to find inside a different game than that displayed on the box PES2017

    When I went change the faulty item they refused

    Please Advise

    :)
     
    Mahmoud Annaka, Mar 14, 2019
    #1
  2. XBF Amber M Win User

    Purchased a disk game but was wrong game in the box!

    Hi Mahmoud,

    Thank you for reaching out to us in the forums for this issue. Since you purchased the game on disk directly from a retailer and the game disk inside the package was incorrect, then you would need to return to the retailer for an exchange.
    Sadly, since the purchase was not directly from Microsoft, we would be unable to further assist you in this matter.

    I hope that this information helps and we wish you the best of luck.
  3. HassanB Win User

    I bought doom 3 BFG edition PAL.

    Can you list some of the games you actually purchased that also have the PAL designation on the disk and the game box? I'm curious to see if the games you purchased from SA are actually Region Free and not region locked. That's essentially the only real
    explanation why your other games would work even if they say "PAL" on the disc and the box.
  4. BookishFlunky90 Win User

    Multiple Home Xboxs

    Home Xbox is about if to play on the same purchased game license - or?

    Mostly digital purchases.

    And if having bought games on optical disk - you can have them installed on both - and just have disk inserted for the person that want to play at a given time.

    So to switch home xbox might not be needed at all - depending on how and what you play.

    Somebody correct me if I am wrong.
  5. cullman man Win User

    Only Team death match games?

    There could be a problem in the disk you will might have to buy a new disk there could be something wrong with the data that is in the game or a bug is in the game
  6. Young2Young Win User

    Multiple Xbox One S..ss with Sea of Thieves

    OK so if I understand ... I will remove the Physical disk copy off the home xbox and install it on one of the other ones ... then purchase the digital download onto my home box and transfer that to the box that isn't using the physical disk ... ?
Thema:

Purchased a disk game but was wrong game in the box!

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