Purchased a game, Charges, Now its wants me to purchase it again.

Discus and support Purchased a game, Charges, Now its wants me to purchase it again. in XBoX Games and Apps to solve the problem; Basically the Subject. I purchased Dying Light and was charged for the game(Yes I checked my bank statement). Now I have to purchase it again in order... Discussion in 'XBoX Games and Apps' started by Ctrlaltkick, May 3, 2015.

  1. Ctrlaltkick
    Ctrlaltkick Guest

    Purchased a game, Charges, Now its wants me to purchase it again.


    Basically the Subject.

    I purchased Dying Light and was charged for the game(Yes I checked my bank statement). Now I have to purchase it again in order to download it..

    :)
     
    Ctrlaltkick, May 3, 2015
    #1
  2. MungBard
    MungBard Guest
    Portal Knights Emerald Throne Pack

    I pre-purchased Portal Knights, which is supposed to include the Emerald Throne pack, but after downloading the game, it now wants to charge me again for the Emerald Throne pack. Help?
     
    MungBard, May 3, 2015
    #2
  3. Ripped Off

    Purchased 1 Year Premium Microsoft Solitaire Collection 10/10/2017 now its wants me to purchase again to get rid of ads. Please fix this. Inv ID Z20JCZM339BA
     
    PokeyDeer836939, May 3, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Purchased a game, Charges, Now its wants me to purchase it again.

    Sorry to hear it. Unfortunately this is not something that anyone here can help you with. You'll need to contact phone support as this seems to be strictly a billing issue that only then can help with.

    If you live in North America dial 1-800-469-9269
     
    onyxishere, May 3, 2015
    #4
  5. onyxishere Win User

    Purchased a game, Charges, Now its wants me to purchase it again.

    Sorry to hear it. Unfortunately this is not something that anyone here can help you with. You'll need to contact phone support as this seems to be strictly a billing issue that only then can help with.

    If you live in North America dial 1-800-469-9269
  6. Toad 004 Win User

    Previously purchased games want me to pay again!!!

    I'm willing to bet you bought them on another account. What other accounts resided on your old console?

    Recover them all to your new console and try to download those games from each one.
  7. Smwutches Win User

    Previously purchased games want me to pay again!!!

  8. StormyTone7208 Win User

    Charged twice for same game.

    I too have been charged too many times for 1 game. I downloaded The rise of the Tomb raider and the 1 hr trial ran out and I decided to buy it. I bought it but the game still said the trial had run out and I needed to purchase it to continue so I thought
    it hadn't gone through and did it again........still said I needed to purchase it. Did it again and still said the game needed to be bought to continue so I quit the game and reloaded it to find I could now continue as I'd now purchased it but then found out
    i'd been charged 3 times for the same game. £104 I cannot afford because of their mistake in letting me purchase the same game 3 times.
  9. Didier Ibarra Win User

    I bought a game a long time ago and now it wants me to buy it again

    I bought call of duty modern warfare almost as soon as it came out and now it wants me to buy it again

    its been too long so its not in my recent purchases, its still downloaded onto my account i just cant play it still. I can prove that i have it because i have many clips if playing the game and i also can see that its downloaded on to my xbox. I dont want
    to pay for it again of course
    Sometimes the Xbox system tells you that the game is not yours even if it was previously purchased.
    To validate that the game is indeed shared in your account, go to the Microsoft store and search for the game.
    in the purchase options it should appear as "install" if the option you give is "buy" the game is not registered in your account purchases.
    check if you bought it with a secondary account on your console and download it with that account.
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Purchased a game, Charges, Now its wants me to purchase it again.

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