Purchased Content for Minecraft not available

Discus and support Purchased Content for Minecraft not available in XBoX Games and Apps to solve the problem; All of our purchased content for minecraft, which includes minecoins and over a dozen texture/mashup/skin packs are all locked or gone now. There was... Discussion in 'XBoX Games and Apps' started by JhJh1, Aug 9, 2019.

  1. JhJh1
    JhJh1 Guest

    Purchased Content for Minecraft not available


    All of our purchased content for minecraft, which includes minecoins and over a dozen texture/mashup/skin packs are all locked or gone now.

    There was a prompt to create an account to save any purchased content but the content was already locked.



    Does anyone know if this is a bug? We’ve lost a lot of money and have a really sad 9 year old if these are gone for good.

    :)
     
    JhJh1, Aug 9, 2019
    #1
  2. {Parity} Win User

    Purchased Content for Minecraft not available

    You should reach out to
    Xbox Support
    for assistance.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  3. Legend esgeeone Win User

    problem with XBOX live marketplace

    Minecraft is not due for release till around Spring time this year. The only Minecraft related content that is currently available from the Marketplace for purchase (that I can find) is a video of Minecraft called ' Minecraft - "Guys, It's Here!" '.

    As for the error code, I'm not entirely sure and I can't find anything on it yet =(
  4. XBF Javier R Win User

    Minecraft purchase transfer Google > Xbox live.

    Hello Andrew,

    We understand that you have an inquiry in regards to content that was purchased within the Google Play store for the game Minecraft on your Android device.

    Unfortunately, the content purchased on the Pocket Edition of Minecraft does not correlate with the Xbox Live account due to the content being from a different store. You can, however, choose to ensure that the account signed into the Pocket Edition is a
    linked Mojang and Microsoft account.

    As long as you do not experience problems when logging into Xbox Live when prompted on the Pocket Edition of Minecraft, all content should already be available for
    Minecraft on your PC.

    We hope that this information helps, and we wish you the best.
  5. McDaddyTree Win User

    Minecraft Skin packs, Mash-up packs and other packs

    All your old purchased items should transfer so long as they were bought before the Better Together update. If they were purchased after then you'd have to purchase them again for the XB1 version. All those items are tied to your acct.

    "If you already play Minecraft on a portable device, and you have Marketplace content or Minecraft Coins, these will also be available to you in the new Minecraft version."

    https://support.xbox.com/en-US/games/game-titles/minecraft-better-together-update
  6. onyxishere Win User

    Purchasing content from the marketplace

    No always. Some content is available on both systems such as Rocksmith 2014 songs, CoD Advanced Warfare content (CoD only available for upgrade until March) or Minecraft content.

    It's always best to do some research on the content to be sure that you can upgrade for free.
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Purchased Content for Minecraft not available

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