Purchased game and charged but no game

Discus and support Purchased game and charged but no game in XBoX Games and Apps to solve the problem; Hi, I recently bought withing the last hour the legend of korra and red dead redemption. Now while I have downloaded legend of Korea its still asking... Discussion in 'XBoX Games and Apps' started by AgentYork13, Dec 26, 2014.

  1. AgentYork13
    AgentYork13 Guest

    Purchased game and charged but no game


    Hi,

    I recently bought withing the last hour the legend of korra and red dead redemption. Now while I have downloaded legend of Korea its still asking me to pay for red dead even though I have received an email with the bill for red dead redemption.

    Can someone help with this?

    :)
     
    AgentYork13, Dec 26, 2014
    #1
  2. alhdragon
    alhdragon Guest
    Account charged, but no game.

    this seems to be a growing problem it happened to me as well all you can do is call support. they will have you clear your cache, delete and re-download your gamertag, and delete a market file. If those are unsuccessful they will have to hand it over to
    the advocacy team which i hear can take up to about couple of weeks depending on the situation and it seems to be grow so best guess is contack them so they can get to your problem faster.
     
    alhdragon, Dec 26, 2014
    #2
  3. HassanB
    HassanB Guest
    Account charged, but no game.

    Hello,

    You may want to check your download history to make sure it's not listing your purchase there. You can do so by going to your Dashboard > Settings > Account > Download History.

    If it isn't then I'd check the Microsoft Commerce and Billing transaction history
    here. If you see the game successfully in the commerce history, please
    contact phone support if you're not able to see the game in your download queue or download history.
     
    HassanB, Dec 26, 2014
    #3
  4. maxen
    maxen Guest

    Purchased game and charged but no game

    maxen, Dec 26, 2014
    #4
  5. maxen Win User

    Purchased game and charged but no game

  6. The Joker348 Win User

    Double charged for game purchase

    Sorry about posting in the wrong forum, it's been a while since I've had to use the forums at all. It's a misunderstanding on my part. My bad. Sorry to waste some time
  7. Kiesey Win User

    Double charged for game purchase

    Go here to see if the double charge is showing on your account, then contact Xbox Support by phone and they should be able to refund you.
  8. maxen Win User

    Double charged for an in game purchase

    Your best avenue for this might be the developers of the game. I'm not sure what help channels are available over at 2K, but they may be able to assist if Xbox Support cannot.
  9. Smwutches Win User

    Pre-ordered South Park

    The game should show as free to purchase if you've already been charged for the order. If you have not been charged yet (purchased by credit card), it should show as free closer to the release date when you are actually charged.
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Purchased game and charged but no game

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