Purchased games problem

Discus and support Purchased games problem in XBoX Games and Apps to solve the problem; Hello, I have a problem with my game not playing. I recently bought this game and i downloaded it remotely when i purchased it so it didnt give me a... Discussion in 'XBoX Games and Apps' started by MaanasMallela, Jan 17, 2021.

  1. Purchased games problem


    Hello, I have a problem with my game not playing. I recently bought this game and i downloaded it remotely when i purchased it so it didnt give me a code in the receipt. I reset my console and i made sure to keep my games and apps. I was able to play my
    games that i had got for free on there but my purchased games were also downloaded. I am able to open them up but it displays a message saying I dont own the game and it only allows me to purchase it again or install it but my game is already installed. I
    tried clearing my game cache but it still didnt work. I need help ASAP.

    :)
     
    MaanasMallela, Jan 17, 2021
    #1
  2. Bazajaytee Win User

    Game purchase problems

    If you go to Rocket League on Xbox.com does it say Purchase or does it show up as purchased?

    store.xbox.com/.../233becfb-c914-4ef4-9a73-398e8195f00a


    If it says you own it, on your console go to My Games & Apps > Ready to Install and you should see Rocket League waiting.

    Also, go to https://account.microsoft.com/ and you should see your purchase history and Rocket League should display there with the word COMPLETED next to it.

    If it doesn't show then the purchase didn't complete.

    If it says something other than COMPLETED the order may be in progress or cancelled. If it is either of the later, you should contact Xbox Support to see why the status hasn't switched to COMPLETED.

    If it shows and says COMPLETED but none of the steps at the start of this post are true then contact Customer Support.
  3. SILVA CITY 10 Win User

    Problem in purchasing games

    Understand that it does not benefit from the Xbox store
  4. HassanB Win User

    Problem in purchasing games

    "Copy disks" are against the XBOX Live Terms of Service. Modifying your XBOX 360 to play these types of disks will get your XBOX 360 console banned.

    We are not able to help you with any sort of questions in regards to this.

    Thanks.
  5. Smwutches Win User

    problem with the purchase of the game

    You would need to go to http://commerce.microsoft.com to see if it will let you start a refund there. If not, you'll need to contact support and speak to billing. http://support.xbox.com/contact-us
  6. DellaVie Win User

    Problem with in-game purchase

    Several times, to no avail. I have since contacted support to process a refund, but I thank you for the reply non-the-less.
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Purchased games problem

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