Purchased packages get locked after logging on to Microsoft account

Discus and support Purchased packages get locked after logging on to Microsoft account in XBoX on Mobile to solve the problem; My son has Minecraft on his iPad. There I have bought several packages without him having a microsoft account. After creating a child account and... Discussion in 'XBoX on Mobile' started by NorwIvan, Mar 18, 2020.

  1. NorwIvan
    NorwIvan Guest

    Purchased packages get locked after logging on to Microsoft account


    My son has Minecraft on his iPad. There I have bought several packages without him having a microsoft account. After creating a child account and logging on, I select to save the content online. What happens, however, is that his packages all gets locked
    at I’m asked to purchase them to play. It does not go away by logging out, and the only solution is to restore the iPad to an earlier time point. What is going wrong here? I assume getting an account does not mean loosing rights to all the purchased content.

    :)
     
    NorwIvan, Mar 18, 2020
    #1
  2. XBF Brad A Win User

    Purchased packages get locked after logging on to Microsoft account

    Hello Norwlvan,

    Thanks for coming to the forums. We understand you have a question on packs purchased. If they were not purchased on the Microsoft account then they were bought through Mojang. These packs would not be usable from accounts. You can reach out to
    Mojang support or
    Minecraft forums for further information. As they are responsible for all in game content.

    Thanks,

    brad
  3. Frathos Win User

    Digital Deluxe Edition Forsaken didn't get the Annual Pass.

    Destiny 2 has a confusing amount of choices in the Microsoft Store, are you absolutely sure you purchased the correct package? According to this URL, the Destiny 2 Digital Deluxe Edition appears to include everything available so you should be able to play
    the new content:

    https://www.microsoft.com/en-ca/p/destiny-2-forsaken-digital-deluxe-edition

    Log into your Microsoft Account and double check your purchase history to confirm that you purchased the correct Destiny 2 package.
  4. freerunninglou9 Win User

    Sold Xbox One without factory reset!

    Log into the Microsoft account on your pc or laptop and change the password when the password is changed the account gets locked so anything its logged into will prompt for the new password. They wont wo able to get on and will be forced to do there own
    reset
  5. Drudge02 Win User

    I bought V-bucks on Microsoft store with an Xbox Giftcard and they aren’t appearing on my account.

    Hello,

    Personally I'd wait for a little bit after the purchase. If you still don't get them writhin a few hours, id suggest checking your purchases on your microsoft account to make sure you did purchase them. If you have a log of your purchase in your microsoft
    account page, then it would be a good idea to visit support.xbox.com/contact-us about the issue. Hopefully your problem gets solved.
  6. Mahogna1978 Win User

    Minecraft application is NOT syncing to my Microsoft account

    Did you ever get this resolved? I have the same issue: Purchase made on iOS device. Log into Microsoft account (on ipad via minecraft app) and those purchases are not visible. Log out of account on iPad and purchase is visible again.

    The purchases are stored on the device (my daugher's iOS) and I'm trying to get them to transfer to her microsoft account so we don't lose the content/purchases.
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Purchased packages get locked after logging on to Microsoft account

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