Purchased venom uhd and it does not play all i get is sony logo

Discus and support Purchased venom uhd and it does not play all i get is sony logo in XBoX Games and Apps to solve the problem; Venom purchased from microsoft store will not play 4k tv and i ordered uhd 0a5869af-20bc-4142-8757-d1b961d58238 Discussion in 'XBoX Games and Apps' started by JerryMaldonado1, Jan 6, 2019.

  1. Purchased venom uhd and it does not play all i get is sony logo


    Venom purchased from microsoft store will not play 4k tv and i ordered uhd

    :)
     
    JerryMaldonado1, Jan 6, 2019
    #1
  2. XBF Paul M Win User

    Purchased venom uhd and it does not play all i get is sony logo

    Hiya!

    Paul from the Xbox Forums Team here to assist, I recommend checking to see if your console requires any updates. As well I highly suggest changing the display settings on the console from automatic detection to HDMI. That way it will allow you to find the
    resolution you desire. Please let us know how it goes.

    Happy Gaming!

    Paul Xbox Forums Team!
  3. JerryMaldonado1 Win User

    Purchased venom uhd and it does not play all i get is sony logo

    Hi paul

    i have a samsung 4k tv running the latest firmware trying to stream thru a new xbox one running the latest software
  4. Gamingboy177 (Sam) Win User

    Purchased venom uhd and it does not play all i get is sony logo

    Hey there, any updates on your issue?
  5. XBF Paul M Win User

    Purchased venom uhd and it does not play all i get is sony logo

    Hiya!

    Thank you for responding back so quickly. What is the model of your TV? also which console are you using?
  6. JerryMaldonado1 Win User

    Purchased venom uhd and it does not play all i get is sony logo

    Hiya!

    Paul from the Xbox Forums Team here to assist, I recommend checking to see if your console requires any updates. As well I highly suggest changing the display settings on the console from automatic detection to HDMI. That way it will allow you to find the
    resolution you desire. Please let us know how it goes.

    Happy Gaming!

    Paul Xbox Forums Team!
    Hey paul

    tried what you suggested. Xbox fully updated and changes yu recommended had no effect on outcome
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Purchased venom uhd and it does not play all i get is sony logo

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