Purchases made on account

Discus and support Purchases made on account in XBoX Games and Apps to solve the problem; I've discovered over £500 of purchases this month, but because a dormant email account was used, Xbox support say that they cannot access the account... Discussion in 'XBoX Games and Apps' started by VenomHunter0, Jun 13, 2014.

  1. VenomHunter0
    VenomHunter0 Guest

    Purchases made on account


    I've discovered over £500 of purchases this month, but because a dormant email account was used, Xbox support say that they cannot access the account as we cannot receive verification emails!

    :)
     
    VenomHunter0, Jun 13, 2014
    #1
  2. Unauthorized purchases made on my account

    To add on to the other Ambassador, I would also make sure you change your passwords ASAP including your email address.
     
    ZombieJesterCOE, Jun 13, 2014
    #2
  3. Julian_
    Julian_ Guest
    Unauthorized purchases made on my account

    Hi! In this case you should reach out to Xbox Support as soon as possible: Contact Us | Xbox Support
     
    Julian_, Jun 13, 2014
    #3
  4. onyxishere Win User

    purchases appeared on account not made by me...

    Sorry to hear it. Unfortunately we cannot assist with this. You'll need to get in touch with support for more assistance with billing issues. 020 7365 9792 or 0800 587 1102 FREE

    While on the phone you can have them remove your card as well.

    You should also check with other people living in your house to see if they had purchased these items.
  5. onyxishere Win User

    Account hacked Unauthorized Purchases Made

    Just an addition to the above post, if you live in North America dial 1-800-469-9269 and ask to speak with Billing
  6. Eden0032 Win User

    Account hacked Unauthorized Purchases Made

    Hi there!

    I'm really sorry to hear about your account issues.

    First things first, can you please change your password on your account (preferably to one that is completely different to your current one) to ensure that the unauthorized access does not continue.

    You can change your password here: http://account.xbox.com/

    Next, you need to speak to Xbox Support to explain the situation. They should be able to give you advice on what happens next.

    You can contact Xbox Support here: http://support.xbox.com/contact-us

    In the event that you are not satisfied with the resolution, then as a last resort, you could go to your bank and explain that there were unauthorized purchases made from your account. They may or may not be able to help.

    I hope this post is helpful!

    -
  7. SUPERSOAKERx69 Win User

    Unauthorized purchases made on my account

    Well, I would definitely get into contact with Support
  8. FAKIR101 Win User

    Unauthorized purchases made on my account

    when it comes to fraud I always recommend calling into 18004myxbox to speak with someone directly
Thema:

Purchases made on account

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