Purchasing app

Discus and support Purchasing app in XBoX Games and Apps to solve the problem; My Microsoft account does not allow me to input an address other than USA. I have updated my billing address as well as my profile. Still not able to... Discussion in 'XBoX Games and Apps' started by MauritzLindeque, Mar 11, 2020.

  1. Purchasing app


    My Microsoft account does not allow me to input an address other than USA. I have updated my billing address as well as my profile. Still not able to make the purchase. I have also double checked the regional settings on the device. Keeps on asking to
    add or update the address when I want to check out. And only accepts USA Zip codes. Why is this required when the address is already in the profile? This is a matter of Urgency as I need to complete a project. The platform is most definitely not user friendly!!!!
    I have sent numerous request to you to assist and resolve this with no reply.

    :)
     
    MauritzLindeque, Mar 11, 2020
    #1
  2. Smwutches Win User

    Purchasing app

    Double check your account information at
    http://account.microsoft.com
    to make sure it is correct. If you're buying via the website, make sure you're using the page for the correct region as well (that can be changed in the bottom left corner of the page). If you've only tried on the website, try
    on the console or vice versa. If everything seems correct and it's still giving you issues, you'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  3. HassanB Win User

    Unable to purchase apps

    Hi,

    Sorry, anything at all to do with Microsoft Account issues would need to be directed at the Microsoft Account team
    here.

    If this is an issue with your account region being incorrect compared to where your currently located. You can get your region changed (first take a look
    here to make sure your Country/Region is showing up correctly). If it isn't then you'd need to
    contact phone/chat support to get that region corrected (which can take upwards of 6 weeks).
  4. Mister Maka Win User

    In App purchases not working...

    Hey there N Cotrim!

    Please create a new thread detailing the trouble you're having. This thread is a bit older, but we're still happy to help. Thanks!
  5. RossRufener Win User

    In App purchases not working...

    iam having the same problem i get the same message saying something went wrong and try again, try again and the same message pops up i have checked to see if it shows pending and it it does not and the game does not show up in the app either. have tried
    restarting the xbox app and that does not do anything. what can i do? thanks
  6. onyxishere Win User

    Neverwinter in app purchase

    Sorry to hear it. However there is nothing that we can do to help you here. All billing issues must be dealt with through phone support only.
Thema:

Purchasing app

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