Purchasing display bug?

Discus and support Purchasing display bug? in XboX Insiders to solve the problem; Not sure if this is really a bug or not but thought I'd post it anyways. I'm on the Beta Ring of the Insider Program. Last week I redeemed some... Discussion in 'XboX Insiders' started by /u/lk79, Jul 29, 2019.

  1. /u/lk79
    /u/lk79 Guest

    Purchasing display bug?


    Not sure if this is really a bug or not but thought I'd post it anyways. I'm on the Beta Ring of the Insider Program.

    Last week I redeemed some Microsoft Reward points for Xbox Gift Cards so I could buy the Ultimate Edition of FIFA20. As the way it works, each time I redeemed the required amount of points, the gift card amount automatically gets add to your MS account.

    3 x £25 Gift Cards later I had the required amount and I went ahead and purchased the game. The place holder download and extra stuff is in my Ready to Install list so I download them. So far so good.

    Because there's a few quid left over I thought I'd use the £3 or so to buy some FIFA points (would only get me 250 or 500 I think). I click on the points to purchase them but the purchase screen that came up said I still had the £75 in my MS account. I checked the Xbox website to confirm when payment for a pre-order is taken and it said, as I thought, that the payment is taken straight away because it was paid for with account credit (bank/credit card payment is taken 10 days before game release). I had a look at my order history and the transactions for the 3 x £25 gift cards are there (marked down as £25 refunds) and the order for FIFA20 is there also. My account credit total is what it should be too (£3.01 left over from the £75).

    I've had a look at it a few more times since then and the £75 is still coming up.

    Is this just a display bug? Bit worried about adding any more credit to my account in case I mess anything up with the FIFA pre-order. I could change the payment method to my PayPal account without a problem and a purchase of some FIFA point through that worked fine.

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    /u/lk79, Jul 29, 2019
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  2. XBLRewards8 Win User

    No points from pre-order

    Hello Mesowhite,

    As Murphs says, your punch for this purchase is displayed on 1 - 2 - 3 punchcard at the top of the page. The body of the page is just for displaying purchases of normal editions of games.
  3. yygang Win User

    About “Forza Motorsport 5 Top Gear Car Pack”

    The DLC still display need to purchase,that is the question I want to ask now, so that repeat purchase.
  4. XBLRewards8 Win User

    "Gotta Get 'Em All"

    Hello CIDkidzPILLZ,

    We are currently investigating the display of your previous purchases. However, there should be no affect on gaining Credits for your new purchases. Apologies for the confusion.
  5. That Jedi Win User

    Have I Been Hacked?

    Also check your purchase history here on Xbox.com as I think when you check on your console it will on display your purchase history on that console.
  6. xTye Win User

    Gold exclusive price, but no silver price listed...

    When you're Silver, it does not display the Gold exclusive price. It'll display the normal price according to your membership. Nothing is misleading since they provided the information to you before you chose to accept the purchase.
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Purchasing display bug?

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