Purchasing Problems

Discus and support Purchasing Problems in XBoX Games and Apps to solve the problem; For Destiny 2, I am attempting to get the Delux Edition for Shadowkeep, however, there is an issue with getting it. It is unfortunately not accepting... Discussion in 'XBoX Games and Apps' started by Silver_Nova9094, Sep 2, 2019.

  1. Purchasing Problems


    For Destiny 2, I am attempting to get the Delux Edition for Shadowkeep, however, there is an issue with getting it. It is unfortunately not accepting my attempt to purchase it. I have a $60 card but it still declines, especially with the additional money
    I have left on my Microsoft account. Is there any fault on my end, or is something stopping me from getting it?

    :)
     
    Silver_Nova9094, Sep 2, 2019
    #1
  2. Mister Beep Win User

    Purchasing problem

    Hey ryanmark08,

    Sincere apologies to hear about the issue. Unfortunately since this offer has ended, you'll need to purchase at the price it is currently listed at. We are unable to make any price changes.

    Thank you for posting!
  3. SLB4EVERPT Win User

    purchase problem

    For refund you can first try the auto function in
    http://commerce.microsoft.com
    if doesnt get, you will need to contact the official Xbox Support. They are the only ones that can determine if a refund is possible or not.

    To contact Xbox Support use the Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us
  4. CrazY1985 Win User

    Purchase Problems

    contact official support to see what has happened
  5. davemcfly85 Win User

    Problem purchasing.

    since you bumped a year old thread i am almost 100% sure it is
  6. Smwutches Win User

    Problem purchasing.

    It's some sort of billing issue. Go to billing.microsoft.com and make sure all of your information is correct and up to date. If you can't fix it there, call support and talk to billing and they will help you sort it out.
Thema:

Purchasing Problems

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