Purchasing Troubles Game Pass not showing or letting me install games and buying games that...

Discus and support Purchasing Troubles Game Pass not showing or letting me install games and buying games that... in XBoX Games and Apps to solve the problem; There are two problems that I would like the answer to or a way to fix it I got the Game Pass for a dollar, then it redirected me to another tab in... Discussion in 'XBoX Games and Apps' started by gibbygibgabby, Aug 9, 2019.

  1. Purchasing Troubles Game Pass not showing or letting me install games and buying games that...


    There are two problems that I would like the answer to or a way to fix it

    I got the Game Pass for a dollar, then it redirected me to another tab in which I have to buy game pass ultimate for 15$ I backed out of it then left to download a game. Just to have the game come up with a price and a marker saying you could get (game)
    for ($$$) with the game pass. I check my subscriptions and it says I’m still subscribed and for a month. So I try resetting and power cycling to no avail. It still says I don’t have the game pass. So I got refund for the dollar no biggie. I just wonder why
    didn’t the game pass work.

    Next is buy the game I wanted to download via game pass. I bought a card and decided to buy the game digitally using microsoft store. I buy the game and my money went from 25$ to 3$ but the price tag was still on the game. Basically I bought the game but
    it wants me to buy it again. I can’t get a refund this time. I don’t know my account. The game doesn’t show up on ready to install and it wants me to buy from the microsoft store.

    All I want is an explanation as to why microsoft is keeping me from playing the game I want.

    :)
     
    gibbygibgabby, Aug 9, 2019
    #1
  2. StuartATrueRed Win User

    Purchasing Troubles Game Pass not showing or letting me install games and buying games that I already bought

    It's currenly an Xbox issue that has crept up, more info on the status page here https://support.xbox.com/en-gb/xbox-live-status
  3. Viper180669 Win User

    I got a Game for free from Xbox Live Games With Gold but it doesnt show up that i bought it

    Hi Jackmod

    Sorry to hear that you are having trouble with your game purchase.

    Sometimes games don't show in your library.

    As an alternate way of accessing it look it up in the store and see if it lets you install it from there.

    Best of luck
  4. Malacath Win User

    Game not available anymore even though I bought it

    Is it showing in your purchase history?

    If it is and it doesn't show in My games and apps as ready to install then you should ask support if you can buy it again and if you are charged again they should refund you.

    Trouble is though it might go through the motions of charging you and let you download it but still not let you play.

    I've had the same problem as you with a backwards compatible game called Dantes Inferno. it will not work on my xbox one. I can get it to download by buying it again on the store but it will not launch It's been months and xbox support have been useless.
    It's frustrating.
  5. Mister Maka Win User

    Purchased Fallout 4 season pass ,

    Hey there DrearBracelet78.

    If you purchased the season pass it won't show up under the Manage Game list for Fallout 4. If you search for it in the Store does it show as installed? If it shows as installed you'll have access to Season Pass content when it's released.
  6. Matthieu Julien Win User

    forza horizon 2

    In your games and apps, highlight the game, click the menu button on your controller to get to Manage Game. From there you can see what add-ons are installed. Make sure everything is installed.

    All is install. But in the auto show, the cars still paying

    That is the new content the new cars. As you progress through the game you can purchase them with in-game currency
    But the car pass make them buy for free in game normaly but it's not on m'y game. It's bug because friend have the cars for free with the cars pass..... But Not me. I look for differents forum, I'm Not thé only payer to have this problem.
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