QC35 and other Bose Headsets

Discus and support QC35 and other Bose Headsets in XBoX on Consoles to solve the problem; I've read a number of posts on the topic, and I understand all of the following: Microsoft uses the same headphone jack standard as Android and other... Discussion in 'XBoX on Consoles' started by Karl D, Apr 17, 2017.

  1. Karl D
    Karl D Guest

    QC35 and other Bose Headsets


    I've read a number of posts on the topic, and I understand all of the following:

    1. Microsoft uses the same headphone jack standard as Android and other phones, not the Apple standard.
    2. The Xbox One does not support Bluetooth functionality on any wireless headsets.
    3. The built-in microphones will not work on Bluetooth headsets, so a cable with inline mic must be used.

    That being said, I have the Xbox One with the controllers that have built-in headset jack, so not using the stereo headset adapter, but still some good info here. Connecting Compatible Headsets | Xbox One

    • I can plug in regular headphones (earbuds) and hear sound: ok.
    • I can plug in headphones such as the Bose OE SoundLink using an Android cable with inline mic and they work fine, and inline mic works.
    • If I use the same cable, but Bose QC35 headphones, no audio plays.
      • However, if I plug in the OE Soundlinks first, then switch to QC35, they work.

    I've tried both a generic cable, as well as the Bose 2.5 to 3.5 android cable with inline mic. Both work with OE SoundLink, but neither works with QC35 (unless I plug my OE Soundlinks in first).

    Why and how is Microsoft detecting and disabling certain headphone models?

    :)
     
    Karl D, Apr 17, 2017
    #1
  2. NathanSloan
    NathanSloan Guest
    Bose QC35 and Xbox one. Can we make them work together?

    I own a pair of Bose QC35 bluetooth headphones with noise cancellation. They are great headphones and I won't be purchasing a special set of headphones just for gaming. The problem is that the headphones won't work with my Xbox One.

    I have the 1TB original Xbox one that came with the new(er) controller featuring a 3.5mm jack on the bottom. I know that the XBOX doesn't support bluetooth headsets, but I the QC35s come with a cable as well. When I plug it in with a cable, I get nothing.
    No game audio or chat.

    I read on some other forums about people having success when they purchased the Bose QC25 Cable with inline mic for Android devices. It's a $30 but I purchased it because I figured it was worth a try. When I plugged it in I was able to talk to and hear other
    people, but not game sound over the headphones.

    Is there anyone out there that knows of a solution to my problem?
     
    NathanSloan, Apr 17, 2017
    #2
  3. ATripp49
    ATripp49 Guest
    Xbox One Elite Controller & Bose QC35II

    Hey folks,

    Was hoping to find some solutions for a problem that seems to be common, but widespread across multiple layers of forum posts. My Bose QC35 II headset will not play game audio, game chat, party chat, or allow me to speak when using the 2.5mm to 3.5mm cord
    plugged into my Xbox One Elite Controller. I have attempted changing the audio source, volume, editing settings with my $20 Sony Earbuds (which work without any issue for all sounds and party chat features) plugged in.

    Before I go and buy every solution suggested on the wormhole of forums, I wanted to see if we could have some type of solid guidelines from Microsoft regarding this issue. Some of the suggestions I have seen include purchasing the In-line mic & controller
    from Bose for the QC35, but it can’t seem to be agreed on to use the Apple-specific or Android-specific cord. I have also seen suggestions to use the stereo headphone adapter as well. If we could have a specific list of the necessary cords/adapters/magic spells
    that would allow me to use these headphones, I would really appreciate any guidance.
     
    ATripp49, Apr 17, 2017
    #3
  4. QC35 and other Bose Headsets

    Hey there, karld1!



    We wouldn't have that type exact information on that here on the Support forums, unfortunately. Looking into the headsets themselves, though, neither of them mention anything about being for a console. However, I can see on
    their forums
    several issues with recent updates to the firmware on the Bose QC35s. I'm unsure if this is related, but it's always worth ensuring your third-party devices are fully updated.



    Since they are third-party devices, we really can't troubleshoot them outside of ensuring your controller's firmware is up to date. I suggest reaching out to Bose to see if they might be able to clarify if the Xbox One is supported for their devices, and
    if they have any troubleshooting you can do to help you out with the QC35s working initially.



    Please do let me know if you have any other concerns! I will do my best to get you in the proper place for the help you are looking for. QC35 and other Bose Headsets :)



    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Apr 19, 2017
    #4
  5. Misses Quinzel Win User

    QC35 and other Bose Headsets

    Hey there, karld1!



    We wouldn't have that type exact information on that here on the Support forums, unfortunately. Looking into the headsets themselves, though, neither of them mention anything about being for a console. However, I can see on
    their forums
    several issues with recent updates to the firmware on the Bose QC35s. I'm unsure if this is related, but it's always worth ensuring your third-party devices are fully updated.



    Since they are third-party devices, we really can't troubleshoot them outside of ensuring your controller's firmware is up to date. I suggest reaching out to Bose to see if they might be able to clarify if the Xbox One is supported for their devices, and
    if they have any troubleshooting you can do to help you out with the QC35s working initially.



    Please do let me know if you have any other concerns! I will do my best to get you in the proper place for the help you are looking for. :)



    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  6. iNb4 Ownage Win User

    Bose SoundTrue Headset Mic not working??

    Hey there!

    Thanks for the support message.

    Are you running into any issues with other headsets? If you have another headset, please try to give it a go to see if you can talk. Another question, is can people not hear you, but you can hear them?

    If other headsets are working, I recommend checking with Bose to see if they use CTIA or OMTP for their connection. If the chat headset uses OMTP that headset is not compatible with Xbox One.

    Cheers!
  7. XBF Ezra G Win User

    bose QC35 & Elite Controller works only left ear

    Hi Arturs,

    Thanks for your post. You could attempt to use an optical to auxiliary adapter with your headset; although this would reduce functionality with the microphone it may allow you to use your headphones. Since on the forums are unable to change software that
    could be affecting use of your headphones, it would be good to suggest this to our
    Xbox Ideas page since you've noted that this issue has been experienced by others.

    I hope this helps.
  8. XBF Brad A Win User

    bose QC35 & Elite Controller works only left ear

    Hi Arturs,

    There isn't a developer mode on the controllers. There have been issues after updates with the 3.5mm jack messing up. This is the reason we suggest the adapter. As the adapter plugs into the controller via micro USB, a sturdier connection.

    Thanks,

    Brad
  9. Arturs Soms Win User

    bose QC35 & Elite Controller works only left ear

    Hello, I'm wondering is there any way to enable development mode on the controller?

    I could try to debug this issue.
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QC35 and other Bose Headsets

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