Question about the warranty for Xbox Elite 2 controller, which has paddle problems

Discus and support Question about the warranty for Xbox Elite 2 controller, which has paddle problems in XBoX on Consoles to solve the problem; Hi all gamers, Suddenly I found my Xbox elite 2 gets the common problem that P1 and P3 cannot be clicked by long paddles. I have tried to ask for a... Discussion in 'XBoX on Consoles' started by Ferdinand Wu, Jan 19, 2021.

  1. Ferdinand Wu
    Ferdinand Wu Guest

    Question about the warranty for Xbox Elite 2 controller, which has paddle problems


    Hi all gamers,

    Suddenly I found my Xbox elite 2 gets the common problem that P1 and P3 cannot be clicked by long paddles. I have tried to ask for a warranty and it gave me two different information:

    1. When I used the link:

    https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

    I got the information that my controller is:

    Activation date: 2020/12/12

    Last connected: 2021/1/18

    2. After one day, I have got the reply and it said:

    At this time, we are not able to process your
    controller exchange request.

    Based on your controller activation date, your controller is out of warranty.

    So...could any tell me the warranty of the elite 2 controller, as I know which has been extended to 1 year....

    Best regards,

    Ferdinand

    :)
     
    Ferdinand Wu, Jan 19, 2021
    #1
  2. ZeroMoustafah Win User

    Elite Series 2 Controller, Larger paddles

    This was my only complaint about this controller. Fortunately the paddles from my spare Elite 1 fit and work perfectly. I was hesitant at first as I discovered the joysticks weren't compatible from the elite 1 to the elite 2 but the paddles do work. I've
    been playing with the bigger paddles on my elite 2 since Thursday afternoon and I haven't noticed or had any issues.
  3. XI Zathazar IX Win User

    Xbox Elite Controller back-paddles

    To answer your questions:

    -Yes. The controller is up to date.

    -Playing CoD: Black Ops 3 mostly, my friend also has a Elite Controller, and he does not have a problem.

    -Switching back & forth between slot 1&2 doesn't work, but using the sync button to turn off and on the paddles fixes it.
  4. NeoDan123 Win User

    Xbox elite controller 2

    Each Elite controller series 2 comes with 1 set of paddles. You can order replacement paddles, thumbsticks etc.

    Series 1 paddles, thumbsticks is not compatible with series 2.
  5. BraveLilCrumpet Win User

    Elite Controller - paddle not working, MS support unable to replace

    I'm having a problem with one of the paddles too, the bottom right handed one doesn't fit properly and wobbles about. I've tried the other three paddles in the same socket and they all fit fine which suggest there is an issue with the paddle itself and not
    the controller.

    I spent nearly 2 hours overall last night trying to get replacement paddles but was finally told they are not covered by the warranty and I had two choices - I could send the entire console back to the seller I bought it from for a replacement or new paddles
    would cost me £15 for a set of 4.

    I opted to get replacement paddles for £15 as it was easier but I'm no where near happy about it.
  6. SoullessCodith Win User

    Xbox Elite Series 2 controller with different colored paddles???

    I have an elite series 2 controller. All of the paddles are the same color.
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Question about the warranty for Xbox Elite 2 controller, which has paddle problems

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