Question regarding warranty dates.

Discus and support Question regarding warranty dates. in XBoX on Windows to solve the problem; I bought my new Xbox Elite Series 2 controller on July 27th, 2021. When I went to register it with Microsoft is says that I have warranty until... Discussion in 'XBoX on Windows' started by MichaelSkelding, Nov 4, 2021.

  1. Question regarding warranty dates.


    I bought my new Xbox Elite Series 2 controller on July 27th, 2021. When I went to register it with Microsoft is says that I have warranty until 05/03/22. First of all I don't know if this means March or May. Secondly, it's supposed to be a one year warrenty, so it should be July.

    Whenever I try to make I call I get this message "Something went wrong at our end. We’re working on it.".

    I'm at my wit's end. There seems to be no other way from me to get in touch with Microsoft. Anyway help would be greatly appreciated.

    :)
     
    MichaelSkelding, Nov 4, 2021
    #1
  2. andersonpassos Win User

    Question regarding warranty dates.

    Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good morning

    Yes, the warranty is for one year from the date you purchased the console, when there is an error in the warranty date, it is most likely that you have purchased the console in another country or it was imported by the store. Cara Pais has its own series of xbox series and it is repeated in different countries, they are unique exclusively within the national territory. therefore, if this is your case, you must contact support with the invoice in hand to request the repair, observing the 1-year warranty period from the date of purchase of the product.

    to talk to the support there are two ways, request a call and this option is on demand of requested calls and perhaps this is why the error you observe, and the second option is called Online Chat and answers quickly, it is an employee , and can help in the same way.
  3. Nursemorph Win User

    Question regarding warranty dates.

    Erm...the OP isn't talking about a console though...they are talking about an Elite controller and not a repair of it

    To the OP: That date is May. American companies always list the month first followed by the day...it frequently catches me out

    As to the Support issue, have you tried a different browser? Sometimes it can have issue with certain browsers.
  4. Wishcatcher Win User

    Xbox one controller replacement

    Hi,

    A controller has 90 days of warranty starting the date of purchase on your ticket/bill ( PS : Elite controller its 1 year ).

    Repair center needs the bill or ticket to double check the date, if no bill or ticket, it will be impossible to get a remplacement under warranty.

    Regards,
  5. Hordie Win User

    xbox elite controller repair?

    Hi BoneJam03,

    I think I understand your question, but correct me if I'm wrong. The warranty is from the original purchase date, and replacing a product doesn't "renew" the warranty.
  6. Garrs Win User

    Xbox elite series 2 thumbstick drift issues

    Hello,

    Depending on purchase date and time, this is most likley covered under warranty and you should contact xbox repair service.

    Kind Regards
Thema:

Question regarding warranty dates.

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