Recover account

Discus and support Recover account in XBoX Accessibility to solve the problem; Hello, Here is my problem I can not remember my email address for an old xbox account that I created a very long time ago, I want to reuse but I... Discussion in 'XBoX Accessibility' started by babarGold, Mar 29, 2019.

  1. babarGold
    babarGold Guest

    Recover account


    Hello, Here is my problem I can not remember my email address for an old xbox account that I created a very long time ago, I want to reuse but I remember only the gamertag and email address I did recover password but the phone number no longer have the
    number I have, I changed a long time ago and can not remember my answer to the security question
    I would like to recover my account to play old call of duty because my profile is better with this account that I want to get back.
    What can I do ?
    Thank you

    :)
     
    babarGold, Mar 29, 2019
    #1
  2. MinorMindTricks Win User

    Account recover

    That's not the problem already went through security everything should be fine I'm signed I'm on this right now bit I just can't recover this account on my xbox
  3. MeanMachine 47 Win User

    Recovering account

    I found the following information via the xbox.com support pages. However it specifically says not to delete your profile if this error message appears... It looks like you may have to contact the customer support line to resolve this issue.



    The Microsoft account associated with this account is not valid.

    Important Do not delete your profile from any storage device before completing the steps below. Also, do not try to download your Xbox LIVE gamertag from Xbox LIVE.
    To fix this problem, you need to associate a valid Microsoft account with your Xbox LIVE gamertag. Here’s how:
      1. When you get the “Windows Live ID associated with this account is not valid” error, select
        Change Windows Live ID.
      2. Select Continue.
      3. Type the email address of the Microsoft account (Windows Live ID) that you want to associate with your gamertag.
      4. Type the password that is associated with this Windows Live ID.
      5. Confirm that the Microsoft account information is correct.
      6. Accept the Xbox LIVE Terms of Use and Privacy Statement. (If you select Decline, your changes will not be made.)
      7. Complete the changes and return to the Xbox Dashboard.
      8. Sign in to Xbox LIVE with your gamertag.
    If you still can’t sign in,
    contact Xbox support
    .



    http://support.xbox.com/en-GB/billing-and-subscriptions/windows-live-id/xbox-live-sign-in
  4. MeanMachine 47 Win User

    Recovering account

    Hi there. Try clearing the cache on your console then turn it off and back on and attempt to recover your profile again.
  5. PolarMars974 Win User

    Recovering account

    I have tried numerous times, and it's still not working :( I have doubled checked that the email and password are linked with the account, please can you help me?
  6. Dethkook Win User

    Recovering Account

    The account information is 100% your responsibility. When you pay for a service, you want to make sure you have all your info, right? Xbox Live support cannot help because this is a Microsoft Account issue - it's not Xbox Live's fault you forgot your email.
    Best I can say I to try the password reset at
    https://account.live.com
    with any emails you can think of - eventually, you'll find the right one.
Thema:

Recover account

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