recover an account

ChantalRancourt · Aug 14, 2019 at 11:42 AM

My son as an account which he cannot log into anymore. We tried the password revovery process through the xbox-one, but the code is being sent to an unknown e-mail account. How can I get a code so we may access his account again and change that unknown email
adress to his email adress? Is there a telephone number for Xbox support? 1-800 4myxbox just refers me back to the internet.

Thank you.

:)

MinorMindTricks

That's not the problem already went through security everything should be fine I'm signed I'm on this right now bit I just can't recover this account on my xbox

MeanMachine 47

I found the following information via the xbox.com support pages. However it specifically says not to delete your profile if this error message appears... It looks like you may have to contact the customer support line to resolve this issue.

The Microsoft account associated with this account is not valid.

Important Do not delete your profile from any storage device before completing the steps below. Also, do not try to download your Xbox LIVE gamertag from Xbox LIVE.

To fix this problem, you need to associate a valid Microsoft account with your Xbox LIVE gamertag. Here’s how:

1. When you get the “Windows Live ID associated with this account is not valid” error, select
  Change Windows Live ID.
2. Select Continue.
3. Type the email address of the Microsoft account (Windows Live ID) that you want to associate with your gamertag.
4. Type the password that is associated with this Windows Live ID.
5. Confirm that the Microsoft account information is correct.
6. Accept the Xbox LIVE Terms of Use and Privacy Statement. (If you select Decline, your changes will not be made.)
7. Complete the changes and return to the Xbox Dashboard.
8. Sign in to Xbox LIVE with your gamertag.

If you still can’t sign in,
contact Xbox support.

http://support.xbox.com/en-GB/billing-and-subscriptions/windows-live-id/xbox-live-sign-in

MeanMachine 47

Hi there. Try clearing the cache on your console then turn it off and back on and attempt to recover your profile again.

PolarMars974

I have tried numerous times, and it's still not working

I have doubled checked that the email and password are linked with the account, please can you help me?

Dethkook

The account information is 100% your responsibility. When you pay for a service, you want to make sure you have all your info, right? Xbox Live support cannot help because this is a Microsoft Account issue - it's not Xbox Live's fault you forgot your email.
Best I can say I to try the password reset at
https://account.live.com with any emails you can think of - eventually, you'll find the right one.

recover an account