Recovering a locked xbox account

Discus and support Recovering a locked xbox account in XBoX on Consoles to solve the problem; My friends account is 10 years old and he has trouble remembering his password for his account. His xbox wasnt working right so he hard reset it and it... Discussion in 'XBoX on Consoles' started by TUBULARFOOL, Jul 29, 2019.

  1. TUBULARFOOL
    TUBULARFOOL Guest

    Recovering a locked xbox account


    My friends account is 10 years old and he has trouble remembering his password for his account. His xbox wasnt working right so he hard reset it and it deleted all the accounts off of his xbox. He has tried recovering it and ended up locking the account
    and 24 hours later it still is locked and wont let him try to recover it. Can anyone please help? He has 10 years worth of xbox progress on there and is freaking out not knowing if he can get his account back. Please help!!

    :)
     
    TUBULARFOOL, Jul 29, 2019
    #1
  2. XBF Eladio M Win User

    Recovering a locked xbox account

    Hey TUBULARFOOL

    Thank you for taking the time to post this on the Xbox Forums. We understand that your buddy in running into difficulties with recover his account.

    The steps provided above by Xbox Forums Ambassador
    M3tal Daz3
    will be your best bet in order for them to recover their account.

    You mentioned that their account was still not unlocked after 24hrs but I would implore you that you continue to wait just a bit longer for the account to be unlocked, as even Xbox Customer Support will be unable to supersede this.
  3. M3tal Daz3 Win User

    Recovering a locked xbox account

    If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live, you might need to reset it.

    • Here's how to do it:
      • Go to
        Recover your account
        and type the email address, phone number, or Skype name that needs a password reset. Then select
        Next.
      • We'll ask where you'd like to get your security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.
      • Type the missing info to verify that it's really your email address or phone number. Next, select
        Send code.
      • We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select
        Use a different verification option.
      • Type the security code into Verify your identity, then select
        Next.
      • Reset the password for your Microsoft account by typing it into
        New password. Then confirm it by typing it again into
        Reenter password.
    • For info on signing in to Xbox Live using your Microsoft account, see

      Password and security: Password and sign-in
      .
    • To manage your security info, see Microsoft account security info & security codes.
  4. TUBULARFOOL Win User

    Recovering a locked xbox account

    The only proof he has on his account is a non existent phone number from high school. His account is also locked so it wont let him even fill out the recovery form because its locked and didnt unlock after 24 hours like it said it would
  5. GronTron Win User

    LOCKED - Problem recovering account

  6. bradcarey76 Win User

    xbox one account help

    I added one year gold membership and recently got locked out of my account and can't recover it. I created a new account and have Xbox live but no gold membership. Any suggestions?
Thema:

Recovering a locked xbox account

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