Recovering an old Live account with a fake Comcast email

Hello, BIG. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Do you have any of the Comcast services to try to create the Comcast email you setup on your Xbox/Microsoft account?

If you are not able to try to create the "fake" Comcast email, when you receive the "you need to verify your emails Credentials", does it show you any other way to try to verify your account without it being by email?

Are you already signed in and have access to this Xbox account on any device to try to add an email to it?

Are you recovering your old account with the correct email and password, because if you are then it would have recovered that account, I advise you to try remember your associated windows live ID with that account and then try to recover it with the correct
windows live ID, it should recover your account if you are using the correct ID for the account.

Nothing you can do since the email was fake and no way to recover.

Unless the age of the child account is 18, there is no way to promote the account to an adult. It is really the only thing that can't be changed about your account. Once your age is set, it can't ever be changed. I would suggest, if you don't want to make
a new account, trying to recover the password for the fake parent account that you created if you don't know it. If you don't know the email for it, it is possible that support (1-800-4-MYXBOX) can assist you in recovering it. But, if all of the info that
you put into the parent account is fake, then you are going to have a diffucult time recovering anything about the account.

Long story short, there isn't a way to change your age and there isn't a way to promote a child account that isn't already 18 years old. Sorry.

Hope that this helps!!

The only way you can recover it is by using the recover feature at live.com or by calling Phone Support: support.xbox.com/contact-us