Recovering my account from old email

Discus and support Recovering my account from old email in XBoX Accessibility to solve the problem; Hello Years ago I made an xbox live account under my email at the time. I’ve changed passwords a few times but never have had an issue with the email.... Discussion in 'XBoX Accessibility' started by Cheese1012, Jun 27, 2019.

  1. Cheese1012
    Cheese1012 Guest

    Recovering my account from old email


    Hello

    Years ago I made an xbox live account under my email at the time. I’ve changed passwords a few times but never have had an issue with the email. Now I can’t access the email anymore, which isn’t a microsoft problem, that was my own. I purchased a new xbox,
    and once again did not remember the password after all these years. I couldn’t get an email because I can’t access it. I attempted an account recovery/transfer to new email but my request was rejected by microsoft. I believe this is due to the two step verification
    activated on my account. If anyone has any guidance on how to go about recovering this account, I would greatly appreciate it.

    :)
     
    Cheese1012, Jun 27, 2019
    #1
  2. XBF Crystal P Win User

    Recovering my account from old email

    [table][tr][td]Hi there Cheese1012, Thanks for the update. Have you tried signing into the Xbox 360? Try this to find the information for your account on the Xbox 360:
    1. Select your gamertag to sign in to your Xbox 360 console.
    2. Go to settings and select Account.
    3. Scroll right to Your Information, and then selectAccount Security.
    You should be able to see the email on the account with the account settings. Hope this helps. [/td][/tr][/table]
  3. Cheese1012 Win User

    Recovering my account from old email

    I still have the same number, but I don’t think I ever connected it to my account.

    all I have is an old 360 with the account still on
  4. Cheese1012 Win User

    Recovering my account from old email

    Old console is gone and wiped, unfortunately
  5. steeledwand7664 Win User

    Recovering my account from old email

    Do you still have access to the old xbox console you may be able to make the change there since you have it I assume to automatically sign you in?
  6. {Parity} Win User

    Recovering my account from old email

    You should reach out to
    Xbox Support
    for assistance with that.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
Thema:

Recovering my account from old email

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