redeem code didnt work

Discus and support redeem code didnt work in XBoX on Consoles to solve the problem; my son renewed his 12 month xbox live gold and it said you now have 12 months of xbox live and now it says he doesn't have it and he threw the card... Discussion in 'XBoX on Consoles' started by v3nathan, Jan 24, 2014.

  1. v3nathan
    v3nathan Guest

    redeem code didnt work


    my son renewed his 12 month xbox live gold and it said you now have 12 months of xbox live and now it says he doesn't have it and he threw the card away. is there any way to fix this?

    :)
     
    v3nathan, Jan 24, 2014
    #1
  2. LIMBO installed today

    Oo I didnt even redeem the code, I may give it to a friend
     
    LamaBraveheart, Jan 24, 2014
    #2
  3. chocolatwist
    chocolatwist Guest
    points

    my microsoft points redeem code was never used but it didnt work I tried multiple times
     
    chocolatwist, Jan 24, 2014
    #3
  4. onyxishere
    onyxishere Guest

    redeem code didnt work

    He can log in to
    https://commerce.microsoft.com
    to ensure he entered the code on that account.

    If it was entered on the website it can take time to populate the account on the console. To speed up the process go to System>Settings>Network and run a Connection Test. This will sign him out. When he signs back in he should show as gold.

    However, if the membership was not entered properly or on a different account and the card was thrown out there's not much that can be done.
     
    onyxishere, Jan 24, 2014
    #4
  5. maxen Win User

    Redeemed code didnt work?

    Can you see the game listed here, under Xbox One?
    account.xbox.com/MyGames


    If it's there, go to My Games & Apps on your Xbox One and check the Ready to Install tab and it should be there. Then simply download it.

    If you're on Windows 10 trying to download it, make sure you're signed into the Windows 10 Store and search for the game, then download it from its Store page.

    Let us know how you get on.
  6. onyxishere Win User

    redeem code didnt work

    He can log in to
    https://commerce.microsoft.com
    to ensure he entered the code on that account.

    If it was entered on the website it can take time to populate the account on the console. To speed up the process go to System>Settings>Network and run a Connection Test. This will sign him out. When he signs back in he should show as gold.

    However, if the membership was not entered properly or on a different account and the card was thrown out there's not much that can be done.
  7. maxen Win User

    Redeemed code didnt work?

    If it's not listed on that page when you're signed in, then as far as I am aware it's not been credited to your account.

    It may be worth speaking with phone/chat support about this to see what happened to the code. If you're in the UK as your Xbox Live bio suggests, Support is open 9am-9pm and you can reach them here:

    support.xbox.com/contact-us

    Select either "Chat with Xbox Support" or phone option.
  8. K0cY Win User

    Redeemed code didnt work?

    Ok sorry for the double post... after an hour of troubleshooting i found the issue!

    For anyone who is interested... If you are logged in windows into your ms account... and you are using another account in the xbox app, and you are redeeming the key inside the xbox app, its not going to be bound to your ms acc, but to your xbox account!

    if you try to now login to your xbox acc in the ms store its not going to work! You have to instead make sure that your windows is not bound to your ms acc... you can do this in the settings.

    Then you remove the ms acc in the system settings of windows. now you can login to your xbox acc in the ms store...

    hope it helps another suffering soul ;)
  9. K0cY Win User

    Redeemed code didnt work?

    no its not listed... but the problem is maybe that i cant login to ms store?

    because it says hotmail.com account cant be logged in because it cant be added to the azure ad???
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