Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

Discus and support Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated in XBoX on Consoles to solve the problem; So basically, my Xbox Live membership soon ends and I wanted to extend it, so I proceeded to gift a card to myself (12 months long). I even redeemed it... Discussion in 'XBoX on Consoles' started by chiefmaster7110, Oct 6, 2019.

  1. Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated


    So basically, my Xbox Live membership soon ends and I wanted to extend it, so I proceeded to gift a card to myself (12 months long). I even redeemed it on my Xbox but my actual membership still says that I last updated/extended/whatever it x-y years ago,
    ergo it is not the current date thats shown. Altho if I remember right I canceled the yearly subscription because there was some kind of error, hence why I gifted the card to myself, so Im not really sure whether that makes it unable to update itself or whether
    it should still show today as the date it was extended on. Point is, I'm not sure whether I actually have this activated or not, the date makes me think I do not but I really dont know. What makes this problematic is that I did actually buy it, the money
    is gone. What I thought about was that (evidently?) some cards can only be used in the USA, even if I bought it from the original wesbite?

    :)
     
    chiefmaster7110, Oct 6, 2019
    #1
  2. AridLizard Win User

    Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

    It does say that the gift code is redeemed, but on the console itself it still says the last time it was "extended" was 2 years ago.
    double check to see when the subscription ends.

    when I've used a code to extend my Gold/Game Pass/Ultimate Game Pass it hasn't changed the date for when it was last extended as that date is for when a charge was last made against a credit/debit card.

    if you redeemed the code and it all went through, all you would see is the expiry/next charge date change to reflect the extended time.
  3. GroundOregano94 Win User

    Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

    When you go to Contact Us, follow these steps to request a call
    from support:



    · Step 1 ----select Xbox One

    · Step 2 ----select see other options then subscription changes

    · Step 3-----select show contact options

    Step 4 ----select request call from support
  4. FxdBrokenLight Win User

    Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

  5. XBF Steven R Win User

    Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

    Hey there chiefmaster7110

    Thanks for reaching out to the Forums for advice on how to hopefully get back to gaming on Xbox Live. I can totally understand how this could be a pretty frustrating/confusing situation to deal with. I suggest

    removing your profile and re-adding it
    if it's still hasn't updated.

    When you get the chance, give that a shot and let us know how that helped.

    Much thanks!
  6. chiefmaster7110 Win User

    Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

    Hey,

    Thanks for the response. No, I can't see it there. Xbox Live is listed under canceled subscriptions, however I did redeem the code itself on my machine and it did say I was good to go, so I believe I actually redeemed it. Although it doesnt appear under
    subscriptions, neither online or on my xbox, which is the weird part of this.
Thema:

Redeemed an Xbox Live Gold gift card but my membership doesnt seem to have been updated

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