Redeemed code to wrong account

Discus and support Redeemed code to wrong account in XBoX Accessibility to solve the problem; hi all - please help! I have redeemed my sons fifa points code to the wrong microsoft account, the one which doesnt have the xbox connected to it! How... Discussion in 'XBoX Accessibility' started by SophieBlackmore, Apr 25, 2020.

  1. Redeemed code to wrong account


    hi all - please help! I have redeemed my sons fifa points code to the wrong microsoft account, the one which doesnt have the xbox connected to it! How can i get them on to the right account? Hes spent his birthday money on it!

    :)
     
    SophieBlackmore, Apr 25, 2020
    #1
  2. ChellMyBell1983 Win User

    I can't log into my xbox live service.

    If you've redeemed the code on the wrong account you will need to contact Customer Support to see if they can cancel it on the wrong account and issue you a code to redeem on the correct account.

    support.xbox.com/.../contact-us
  3. maxen Win User

    Xbox Live Gold 12 months

    Is there any chance you accidentally redeemed the code on the wrong account? This would be the only reason why the code would redeem but you cannot find it on your account afterwards.
  4. Smwutches Win User

    Redeemed code on wrong account

    You would have to try contacting support to see if there is anything they can do. Otherwise, nothing can be transferred between accounts. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. CrazY1985 Win User

    Redeemed a code on the wrong account

    Contact official support for this.
  6. Smwutches Win User

    Code redeemed on wrong account

    You would need to try contacting support to see if there is anything they can do, otherwise, nothing can be transferred between accounts. 1-800-4my-xbox if you're in the US/Canada or
    http://support.xbox.com/contact-us

    He should still be able to play the game under his account as long as he uses the same console.
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Redeemed code to wrong account

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