Redeemed some gems and haven't received rewards

Discus and support Redeemed some gems and haven't received rewards in XBoX Rewards to solve the problem; Hi, I Redeemed some gems for the 'world of tanks leg up bundle' and 5 fallout shelter lunchboxes on the 2nd of April and have yet to receive codes... Discussion in 'XBoX Rewards' started by ollie086, May 10, 2018.

  1. ollie086
    ollie086 Guest

    Redeemed some gems and haven't received rewards


    Hi, I
    Redeemed some gems for the 'world of tanks leg up bundle' and 5 fallout shelter lunchboxes
    on the 2nd of April and have yet to receive codes for these rewards. The gems have been taken from my account

    :)
     
    ollie086, May 10, 2018
    #1
  2. Redeemed gems for a vault prize (10k & 5k reward points) and I still haven't received them HELP

    I redeemed my gems and haven't received my rewards. The gems show as redeemed please help and send my 15k reward points Thank you
     
    ULTIMATE VENOM, May 10, 2018
    #2
  3. Haven't Received Rewards Credits after Redeeming Gems

    Hello,

    I recently redeemed 250 GEMS for 5,000 rewards credits. Although this transaction shows up under the "MyVIP Perks and Gems Statement" in my account, I never actually received the rewards credits. Please help.
     
    ScotchTapeMouth, May 10, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Redeemed some gems and haven't received rewards

    Hello ollie086,

    Apologies for the inconvenience. We have escalated your case to our Vault team to investigate.
     
    XBLRewards8, May 10, 2018
    #4
  5. ollie086
    ollie086 Guest
    Still haven't received codes or email from vault team
     
    ollie086, Jun 3, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello ollie086,

    Due to a typo in your registration for your World of Tanks Bundle and Fallout Shelter lunchboxes, you did not receive emails for those prizes. Vault Credits do not generate emails, and are placed automatically as pending 96 hours after your claim. Since
    we cannot adjust a user's registered information in any way, our team will reach out to you via private message. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right
    corner of this page.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    Redeemed some gems and haven't received rewards

    Hello ollie086,

    Due to a typo in your registration for your World of Tanks Bundle and Fallout Shelter lunchboxes, you did not receive emails for those prizes. Vault Credits do not generate emails, and are placed automatically as pending 96 hours after your claim. Since
    we cannot adjust a user's registered information in any way, our team will reach out to you via private message. You can see your messages by accessing the messages option from the drop down menu that appears when you click your profile in the upper right
    corner of this page.
  8. ollie086 Win User

    Redeemed some gems and haven't received rewards

    Hello ,

    Apologies for the inconvenience. We have escalated your case to our Vault team to investigate.
    Still haven't received codes or email from vault team
  9. XBLRewards8 Win User

    Redeemed some gems and haven't received rewards

    Hello ollie086,

    Apologies for the inconvenience. We have escalated your case to our Vault team to investigate.
  10. XBLRewards8 Win User

    Haven't Received Rewards Credits after Redeeming Gems

    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  11. ScotchTapeMouth Win User

    Haven't Received Rewards Credits after Redeeming Gems

    It takes about 96 hours for credits to show as pending in your account.
    Thank you. They just showed up.
Thema:

Redeemed some gems and haven't received rewards

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