Redeemed Xbox live and it deleted my remaining money in my account. Help!

Discus and support Redeemed Xbox live and it deleted my remaining money in my account. Help! in XBoX Games and Apps to solve the problem; Ok so I just activated my Xbox 360 live membership for a year. And I Checked my balance and all my money in my account disappeared! If I knew it would... Discussion in 'XBoX Games and Apps' started by Patient Zerro, Jun 8, 2014.

  1. Redeemed Xbox live and it deleted my remaining money in my account. Help!


    Ok so I just activated my Xbox 360 live membership for a year. And I Checked my balance and all my money in my account disappeared! If I knew it would delete my money I would've bought stuff before I activate it. It was a 15$ Xbox money card my brother got
    me for Christmas. I just bought something before and I knew the balance and when I looked again it didn't even show a balance. Its not really fair.

    Thanks!,

    -212145

    :)
     
    Patient Zerro, Jun 8, 2014
    #1
  2. Paying a XBOX Live Gold subscription with my Microsoft account remaining money

    Is it possible to Pay a XBOX Live Gold subscription with my Microsoft account remaining money?
     
    David Grimaldi-1B9437AA-1718-4E65-93FF-1D87099C6E9, Jun 8, 2014
    #2
  3. xbox live membership - deleted???

    hey guys, i bought the xbox 360 yesterday. i made a xbox live account today and redeemed the xbox live gold membership for 3 months. but I deleted the account and made a new one. now my membership is gone! how can i get it back?? can i recreate the deleted
    account and download it from the download list? PLEASE HELP
     
    EbenenMoewe2700, Jun 8, 2014
    #3
  4. maxen
    maxen Guest

    Redeemed Xbox live and it deleted my remaining money in my account. Help!

    Can you check Sign in to your Microsoft account and see what the current balance is (and whether that matches the console); that page will also have historical activity on the account so you could see
    why the money is no longer there, if indeed it is not.

    If you believe it disappeared in error, you should consider contacting Phone Support who would be able to investigate the issue further:

    support.xbox.com/contact-us
     
    maxen, Jun 8, 2014
    #4
  5. maxen Win User

    Redeemed Xbox live and it deleted my remaining money in my account. Help!

    Can you check https://commerce.microsoft.com and see what the current balance is (and whether that matches the console); that page will also have historical activity on the account so you could see
    why the money is no longer there, if indeed it is not.

    If you believe it disappeared in error, you should consider contacting Phone Support who would be able to investigate the issue further:

    support.xbox.com/contact-us
  6. NervousTick81 Win User

    Sustitucion de seguridad de la cuenta [Account security replacement]

    no, it is change of email but I want to know if the change will affect my xbox live account and I want to know if the account data will be deleted or only the change will be made and my account will
    remain intact
  7. PunCake214 Win User

    Friend request pending?

    Hey ..... i have these problems too... anyone knows how to help? my friend requests remain pending yet they see me as online and see my games i play.... also too i've bought xbox live gold cards to redeem and they dont seem to redeem, please help :/
  8. Smwutches Win User

    Deleting my account

    You can only delete an account from your storage device, but it will remain on the Live servers. To delete from your storage device, go to My Xbox, System Settings, Memory, select the device the profile is stored on, go to Profiles, and delete the profile
    you want to delete.
  9. ShaneHepburn Win User

    an error with subscription payment

    I subscribe to xbox live gold and xbox gamepass but I did not have enough money in the account for the next month and I remain in debt and I deposit in my xbox account money and I get 139 from one of the two but it comes out that I still owe both and even then he does not let me pay with the money in my account, help
    Hello SirTortaQuemada,

    Thank you for posting on the Xbox Forums I would advise you to contact
    Xbox Support


    thanks

    Shane
Thema:

Redeemed Xbox live and it deleted my remaining money in my account. Help!

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