Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my...

Discus and support Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my... in XBoX Sales and Promo to solve the problem; I redeemed a reward for 12 months of Xbox live gold and received a code but when I tried to use the code it would not work, saying it had already been... Discussion in 'XBoX Sales and Promo' started by WhiteAmerica99, Dec 18, 2018.

  1. Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my...


    I redeemed a reward for 12 months of Xbox live gold and received a code but when I tried to use the code it would not work, saying it had already been used. I used the link in the email to contact support and got no answer until I tried doing so a second
    time where I was told that it had been successfully applied to my account. Even though I was told it had been applied to my account, I can not find proof of that claim. It still says my gold has expired on every platform I check (online,app,etc). I need either
    for it to show that I do have gold or for someone to give me a new code or apply gold to my account.

    :)
     
    WhiteAmerica99, Dec 18, 2018
    #1
  2. DesignedDuck6 Win User

    Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my account.

    Well the exact same thing has happened to me ive been ATTEMPTING to get in contact with microsoft for 3 DAY NOW but its not that they refuse to allow me to do this THEY NEED TO UPDATE THAT
    [Mod Removed - Inappropriate] ROBOT THEY SEND ME TO so to dear microsoft if you ever take your sweet time to read this i need you to know that my visa card purchase was 4 months ago ive only used xbox cards since then and im having troubles
    seeing why my cash xboxcard worked so i can have vbucks but my xbox live card which was bought last month gets expired i just dont understand
  3. XBF Crystal P Win User

    Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my account.

    Hi there,

    Thanks for the reply. Unfortunately, we do not have the tools to help assist with subscription or billing issues. As mentioned above by XBF Brad, please
    contact Customer Support for
    further assistance.

    Hope this helps.
  4. XBF Brad A Win User

    Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my account.

    Hello There,

    We recommend filling out a
    Microsoft rewards request form
    and see what they can help you out with. When filling it out just explain the whole situation there.

    Thanks,

    Brad
  5. Independent Develope Win User

    Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my account.

    I redeemed a reward for 12 months of Xbox live gold and received a code but when I tried to use the code it would not work, saying it had already been used. I used the link in the email to contact support and got no answer until I tried doing so
    a second time where I was told that it had been successfully applied to my account. Even though I was told it had been applied to my account, I can not find proof of that claim. It still says my gold has expired on every platform I check (online,app,etc).
    I need either for it to show that I do have gold or for someone to give me a new code or apply gold to my account.
    We can't do anything related to billing on the forums. You must contact the Microsoft billing support rather by phone or using the contact form stated above by the moderator.

    US Billing Support details

    UK Billing Support Details

    If you need further assistance please let us know and we will be happy to help.

    Good luck
  6. Independent Develope Win User

    Redeemed Xbox live gold from Microsoft rewards and having trouble having it applied to my account.

    If your order history does not show the code redemption then it was not in fact redeemed to your account. Is it possible you were logged into a different account at the time? If not, then I would go back to the retailer that sold you the card and
    explain the situation to them and see if they can give you a new one. Then I would use the Xbox app to redeem it in the store to avoid further issues.
    Sometimes codes can be glitched, but the billing support knows if any codes have been redeemed or if they are glitched. It's happened to me a few times, but a call to the billing support fixes the problem.
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