Redirected to a support page because “you couldn’t change your privacy and online safety...

Hello, regarding your issue I will need you to try following the steps on this link Manage Xbox online safety and privacy settings | Xbox Support.

Try also to change browsers if you keep getting redirected to the support page.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

You can check your date of birth here: https://account.microsoft.com/profile

To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

If it's not considered as adult, you need to ask an adult on your family to manage your settings by adding you as a child under their family account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi KashKing109,

Am not quite sure, but it seems you will be redirected to that page if you are part of a family account, and not the owner. If you are over 18, you may consider leaving the family group so may gain access to the privacy and online safety settings.

If you are on a child account, contact the owner of the account to change your privacy settings or grant the child account permission to change their privacy settings.

See Manage Xbox online safety and privacy settings for your family group | Xbox Support

Hope this helps.

Regards,

The website doesn't allow me to access the privacy page. It keeps redirecting me to this page: Why can’t I change my privacy settings? | Xbox Support

I even removed myself from the family group and got a confirming email.

Are you redirected to this page?