Redirected to a support page because “you couldn’t change your privacy and online safety...

Discus and support Redirected to a support page because “you couldn’t change your privacy and online safety... in XBoX Accessibility to solve the problem; I am trying to get onto Xbox website but I keep getting redirected to a support page because “you couldn’t change your privacy and online safety... Discussion in 'XBoX Accessibility' started by Jaeden Pajarillo, Jun 30, 2022.

  1. Redirected to a support page because “you couldn’t change your privacy and online safety...


    I am trying to get onto Xbox website but I keep getting redirected to a support page because “you couldn’t change your privacy and online safety settings.” I’m not even in a family group let alone a child account. Yet every time I try to change my settings it keeps redirecting me back to the exact same page. I am in the process of downloading Minecraft Java Edition since I own Bedrock.

    :)
     
    Jaeden Pajarillo, Jun 30, 2022
    #1
  2. XBF Meryem R Win User

    i keep getting redirected to support page when trying to change account settings for xbox

  3. ImAice Win User

    Redirected to a support page because “you couldn’t change your privacy and online safety settings.”

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    You can check your date of birth here: https://account.microsoft.com/profile

    To be honest with you, looks like the system is detecting that you own a child account as you won't be able to see the page if it's considered as child.

    If it's not considered as adult, you need to ask an adult on your family to manage your settings by adding you as a child under their family account.

    I hope this helps. Feel free to ask back any questions and keep me posted.
  4. Mr. Trust_A Win User

    Privacy and online safety

    Hi KashKing109,

    Am not quite sure, but it seems you will be redirected to that page if you are part of a family account, and not the owner. If you are over 18, you may consider leaving the family group so may gain access to the privacy and online safety settings.

    If you are on a child account, contact the owner of the account to change your privacy settings or grant the child account permission to change their privacy settings.

    See Manage Xbox online safety and privacy settings for your family group | Xbox Support

    Hope this helps.

    Regards,
  5. HuntingComb8781 Win User

    I cannot change my privacy settings for Xbox even though I am the family organizer!

  6. XBF Houmaidi O Win User

    Mincraft multiplayer

Thema:

Redirected to a support page because “you couldn’t change your privacy and online safety...

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