Refund a credits to game

Discus and support Refund a credits to game in XBoX Games and Apps to solve the problem; Hello, i was "accidentaly" bought a credits for R6, because i thought i get a code. So what can i do? Support bot no help...... Discussion in 'XBoX Games and Apps' started by Wolf7LP, Oct 16, 2020.

  1. Wolf7LP
    Wolf7LP Guest

    Refund a credits to game


    Hello, i was "accidentaly" bought a credits for R6, because i thought i get a code. So what can i do? Support bot no help...

    :)
     
    Wolf7LP, Oct 16, 2020
    #1
  2. XBF Brad A Win User

    Refund a credits to game

    Hi Wolf7LP,



    I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

    In regards to requesting a refund you will need to do so online. Click here to learn How
    to complete the refund request form
    .

    After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

    If you are needing further assistance with the purchase I would suggest to contact Live Support.

    When you go to Contact Us, follow these steps to request a call:

    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call



    Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



    Hope this helps.



    Thanks,

    Brad
  3. [Farscape] Win User

    Refund appeal

    all in game purchases go directly to the respective game owner/dev. in game credits when bought are automatically added to the account for that specific game, Microsoft cannot refund this as they have no access to those game servers to pull the point/credits
    away. That is why it states in the terms that in game purchases are non refundable.

    Contact the game publisher/Developer and see if they can give you a refund.
  4. HAZMAT RADIO Win User

    Marvel Heroes refund

    It should have been a credit back to the account that was used to buy the game.

    Here's the article on that - https://support.xbox.com/en-US/games/purchasing/marvel-heroes-omega-refunds-and-credits

    Marvel Heroes Omega was removed from the Microsoft Store on November 29, 2017, and the game is no longer available to play. If you purchased downloadable content (DLC) for the game then you will receive an automatic credit or refund to your account as follows:

    • You will receive an automatic credit or refund if you purchased Marvel Heroes Omega DLC from the Microsoft Store between September 1 – November 29, 2017.
    • For Marvel Heroes Omega DLC purchased between October 31 - November 29, 2017, your refund will be credited to your original payment instrument.
    • For Marvel Heroes Omega DLC purchased between September 1 - October 30, 2017, your refund will be in the form of store credit.
    Your refund or credit will appear in your account by January 31, 2018. The credit you receive will be in the currency matching your Microsoft account.

    The issue was a little tricky at the time since the system was supposed to do an auto refund and Xbox Support was not able to process a refund.

    Check your account to locate the initial purchase here -
    https://account.microsoft.com/billing/orders


    You can see the purchase/refund history of your account there.

    If you see the purchase but no refund, you can contact Xbox Support for assistance. I believe the agent will need to get supervisor approval for a refund since it was supposed to be done already.

    They may even be aware of an issue with refunds not processing as well.

    Check your account for the purchase/refund and then contact support after that.
  5. Allebas Win User

    Microsoft steals money from people and doesn’t refund

    HG Bla4ckout,

    Since Dlc and in game credits brought are nonrefundable they probulary refunded the 1st one as a complementary refund. I dont know why the credits aren't showing up in game. Have you tried restarting your Xbox by holding down the Xbox for 10seconds then
    load back in the game and see if its there?
  6. T3chnlgydude Win User

    Credits refund

Thema:

Refund a credits to game

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