Refund and cancel subscribtion

Discus and support Refund and cancel subscribtion in XBoX Games and Apps to solve the problem; Ive recently been charged on my credit card for a 12 month Xbox Live Gold subscription but it does not appear in my subscriptions on my Microsoft... Discussion in 'XBoX Games and Apps' started by killosish, Jan 12, 2021.

  1. killosish
    killosish Guest

    Refund and cancel subscribtion


    Ive recently been charged on my credit card for a 12 month Xbox Live Gold subscription but it does not appear in my subscriptions on my Microsoft account page. I would like to have the pre-authorization canceled as well as a refund for the current
    bill.



    The bill number is the following : Z41CEBZU19F0

    :)
     
    killosish, Jan 12, 2021
    #1
  2. Smwutches Win User

    Refund and cancel subscribtion

  3. GrzegorzPerz Win User

    Xbox game pass subscription

    I don't have informations about paying for my subscribtion but on Microsoft store i have information about outstanding pay. I bought xbox game pass and i think that i cancel my subscribtion but im not sure
  4. Kamatcho15 Win User

    how to refund xbox live gold subscription (redeem code)

    yeah, if they can cancel the subscribtion and give me a new redeem code, thats AWSOOM, how can i contact support ? the support website send me here
  5. denis97g Win User

    My refund of the game pass canceled my xbox live gold subscribtion

    Youu'll have to resubscribe. when you subscribe to ultimate everything merges into one subscription and if you cancel it you lose everything.
  6. XBF Erick C Win User

    My refund of the game pass canceled my xbox live gold subscribtion

    Hey there FlyJonat,

    When you update to the Game Pass any time you had on active Gold or Game Pass subscription would be cancelled and any remaining time would be converted to time for the Ultimate subscription.

    What happens to my Xbox Live Gold or Xbox Game Pass memberships once i upgrade to Xbox Game Pass Ultimate?

    A purchase of Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

    So it seems that when you cancelled your Ultimate subscription this cancelled all the time that had been added to it. I would advise that you
    Contact Xbox Support so that they may take a look at your account and provide further assistance.

    I hope this helps.
Thema:

Refund and cancel subscribtion

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