Refund denied wrongly. And now I can’t even talk to a real person. What do you do?

Discus and support Refund denied wrongly. And now I can’t even talk to a real person. What do you do? in XBoX Games and Apps to solve the problem; The support is ridiculous. Ive been trying for weeks. I paid for 7 things, recieved 0 and was charged for all of them. Then refused a refund. Two plus... Discussion in 'XBoX Games and Apps' started by BrianSeward1, Oct 6, 2020.

  1. BrianSeward1
    BrianSeward1 Guest

    Refund denied wrongly. And now I can’t even talk to a real person. What do you do?


    The support is ridiculous. Ive been trying for weeks. I paid for 7 things, recieved 0 and was charged for all of them. Then refused a refund. Two plus weeks and i can get zero assistance and rarely even to a real
    person. Ive called the bank and the game manufacturer. Both state they cant help. Ive been hung up on twice by support after saying they would connect me to someone with answers. Ive wasted hours of my life trying to get a solution. Its an awful way to treat
    customers. It is purposely made to be as difficult as possible and its gross. What if anything can i do now?

    :)
     
    BrianSeward1, Oct 6, 2020
    #1
  2. ngocphi Win User

    Refund denied wrongly. And now I can’t even talk to a real person. What do you do?

    Contact the developer

    Likr your bank and the publisher told you
  3. XBF Brad A Win User

    Request a call major issues

    Hello Ruthl3ss,

    Sorry for the issue with everything you going through. For the refund if it has been denied you will need to reply to the email sent by the person that denied the refund and see what you are able to do. Unfortunately, when you talk to support they will tell
    you the same thing. If you still get no results you can then dispute charge with the bank and see if you can get refunded that way.

    Hope this helps.

    Thanks,

    Brad
  4. Zero Jehuty Win User

    refund

    If the refund request has been denied we can not help here.

    If you wish to talk with the person who is working on your case replying to that e-mail is the way to do so.
  5. Smwutches Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    Unfortunately all you can do try resubmitting the refund request or reply to the email you received denying the refund to talk to the refund specialists, but since it is out of the 14 day return policy, there really isn't anything else to do.
  6. XBF Diego M Win User

    How do I talk to a real person

    Hi E ABZU,

    I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

    1. Contact us here
    2. Select My account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes.
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    Is it something that we may be able to assist you with? Let us know and we'd be happy to help.
Thema:

Refund denied wrongly. And now I can’t even talk to a real person. What do you do?

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