Refund Denied

Discus and support Refund Denied in XBoX Games and Apps to solve the problem; I recently purchased ARK: Genesis Season Pass from the Microsoft store for my son, however, when I did so I purchased it under my account instead of... Discussion in 'XBoX Games and Apps' started by Aye Jay 71, Sep 1, 2019.

  1. Aye Jay 71
    Aye Jay 71 Guest

    Refund Denied


    I recently purchased ARK: Genesis Season Pass from the Microsoft store for my son, however, when I did so I purchased it under my account instead of gifting it to his account as he does not have my credit card details
    linked for obvious reasons. I then realized and made a request to have it refunded which was completed. I then repurchased the game exactly as I did the first time and now, somehow, it has come through as the Desktop version of the
    game and not the X-Box version. Here is where I am disgusted at the service I have received.

    I put in a refund request under Service Request #: [mod removed] which was promptly declined with no reason given. I then called the Microsoft helpline under Service Request #: [mod removed] and am completely disgusted with the treatment received.
    I have screen shots of my details as I am being told I purchased the game through a 3rd party website and insinuated that I was trying to defraud Microsoft in my attempt to get a refund.

    The fact on my Microsoft account screen I can see the purchase (told that this will show up even if I buy it elsewhere), the fact the Transaction ID that Microsoft assign apparently is invalid and cannot be found and the fact that my Invoice Number
    from PayPal cannot be looked up is mind boggling to say the least.

    All I want is a refund on the Desktop Version and then I will repurchase as the X-Box version seems to be lost on anyone I spoke to. I can clearly see that Microsoft took the money from my PayPal account, yet the claims are that it never happened therefore
    I cannot get a refund.

    Where to from here?

    :)
     
    Aye Jay 71, Sep 1, 2019
    #1
  2. Smwutches Win User

    Denied refund

    If you haven't already, you'll want to reply to the email you received denying the refund to get in touch with the refund specialists.
  3. darkist1 Win User

    Refund Denied

    Hi Aye Jay,

    Welcome to the forums, sorry you're going through this experience.

    There is a process in getting a refund. Here is the link for Request a Refund

    Ark: survival evolved is however a play anywhere title, if you received the Desktop version (MS not steam), then you will be able to load the game onto the same account on Xbox as well.

    This actually makes you able to load it to both, the PC and the Xbox at the same time, under the same account name.
  4. steeledwand7664 Win User

    Refund Denied

    When you sign into your account at account.microsoft.com do you see the purchase transaction under your purchase history?

    If so when requesting the refund it will ask for the transaction ID from that purchase history.
  5. darkist1 Win User

    Refund Denied

    Hi Aye Jay,

    The game code would have already been redeemed, if you gifted it from your account to his, go on his xbox, look under the "ready to install" portion of the My apps and Games section on the Xbox, and the game should be there on his list.

    Play anywhere gives you the ability to play the same game on both PC or Xbox (Not at the same time on the same account)
  6. Ricardo Cintra Win User

    Refund Denied

    That game isn't playanywhere?
Thema:

Refund Denied

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