Refund for game pack

Discus and support Refund for game pack in XBoX Games and Apps to solve the problem; I accidently bought Batman Caped Crusader Pack on my Xbox account when I meant to buy it on my son, Christopher's account which is [Mod Removed -... Discussion in 'XBoX Games and Apps' started by EugeneSokol, Oct 8, 2019.

  1. EugeneSokol
    EugeneSokol Guest

    Refund for game pack


    I accidently bought Batman Caped Crusader Pack on my Xbox account when I meant to buy it on my son, Christopher's account which is
    [Mod Removed - Personal Information]. How long does it take to get a refund on my account which is Rexxar1210? My son is enjoying the Batman pack. I just didn't mean to buy it twice.

    Thank you for any assistance.
    Rexxar1210
    [Mod Removed - Personal Information]

    :)
     
    EugeneSokol, Oct 8, 2019
    #1
  2. EugeneSokol Win User

    Refund for game pack

    Thank you so much for your help.
  3. XBF Amber M Win User

    Refund for game pack

    Hi EugeneSokol,

    Thanks for the reply! The image you posted contained personal information pertaining to the purchase, which is why it was removed to protect your account; however, as you can see the item in question, and its listed on there as being eligible, you may proceed
    to with the refund request.

    Once you make the request, you'll receive a confirmation email and should hear back from the refund request team with a determination in about 24-72 hours. Should you have questions or not hear from them within that time frame, then reply directly
    to the confirmation email to contact them for further information.

    For any further information regarding refund requests, I recommend our support article entitled Request an Xbox digital
    product refund
    , which our Ambassadors have kindly referred to as well. You may also
    contact Xbox Support by requesting a call back or chat if you have questions concerning your refund as well. They'd be happy to guide you or answer any questions that you may
    have additionally.

    I hope that this information helps out! Let us know the results.
  4. XS1CkSk1LLZX94 Win User
  5. XBF Amber M Win User

    Refund for game pack

    Hi EugeneSokol,

    Thanks again for the reply. If you've already made the refund request, then you would need to wait for the confirmation email to arrive in your inbox, which can take up to 72 hours. You may also wish to check any spam/junk folders you may have for
    your email if it is not a Microsoft email address (@outlook, @hotmail, @live, etc) to ensure that it hasn't landed there.

    Hope this helps a bit more and thanks in advance for your patience.
  6. EugeneSokol Win User

    Refund for game pack

    I've already made the request. I hit the request refund button, check-marked the item & submitted the request. No other screen popped up asking for further information. I've checked my email numerous time for confirmation of my refund request but have
    yet to get one. What can I do now? It warned that numerous requests would delay my refund. Any suggestions?
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Refund for game pack

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