Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.

Discus and support Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing. in XBoX on Consoles to solve the problem; I purchased my 1st month of Xbox Game Pass for $1 on 1/03/2019. This is my first time handling a subscription service (besides Xbox Live Gold, if that... Discussion in 'XBoX on Consoles' started by Mstr MagicMan X, Feb 12, 2019 at 4:55 PM.

  1. Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.


    I purchased my 1st month of Xbox Game Pass for $1 on 1/03/2019. This is my first time handling a subscription service (besides Xbox Live Gold, if that counts), so I thought that on 2/03/2019 it would expire and that'd be the end of that, much like Gold.
    This morning on 2/04/2019 i was surprised to find out that i still have access to my GP games, so I looked online and read that people were getting charged and that you had to turn off auto-renewal. I went to my settings and saw that i'm past due and need
    to pay $10.54 through recurring billing on 2/03/2019. I really don't want to pay for it as I didn't know or understand how the subscription would funtion when it expires and I would like for a refund as I read on a reddit page that refunds are 1 time uses.
    Plus I don't know how to access the settings on how to turn off recurring billings/auto-renewal so I don't go through this again. I would truely appreciate if y'all can help me out with this. My main account is and my secondary account is UnusedBabyWipes
    (i'm mentioning my 2nd account because that's where I played all of my GP games). Thank you.

    :)
     
    Mstr MagicMan X, Feb 12, 2019 at 4:55 PM
    #1
  2. XBF Leonzo G Win User

    xbox game pass деньги снимают. -[Translation - xbox game pass money withdrawn.]

    Hello VasilyOzhegin,

    Thank you for bringing this issue to our attention. The Xbox Game Pass trail was set up as a recurring subscription. Once the trial period is over, the account will begin charging for the subscription if auto renew is not disabled. The article entitled
    How to Cancel your Xbox Subscription
    explains how to turn off auto renew. If you would like a refund for that subscription charge, the Xbox website contains steps on

    how to request a refund
    . Be sure to let us know the results!
  3. choppyseize Win User

    Cancel my subscriptor Xbox Live

    You cannot get refunds for subscriptions but you can turn off auto renewal so you won't be billed again. Go to your subscriptions in account settings and turn off recurring payments there
  4. XBF Ezra G Win User

    Xbox Game Pass İptal Edilmiyor [Translation - Xbox Game Pass is not cancelled]

  5. XBF Erick C Win User

    abonamento non richiesto (Subscription not required)

    Hey there Dynamic,

    Sorry to hear you are running into this problem. As stated if the Auto-renewal has been left turned on then you will be billed as it will auto renew the subscription. Go ahead and click on the following link for help in turning off the auto renewal on the
    subscription.

    How to cancel your Xbox subscription

    I hope this helps!
  6. Smwutches Win User

    Gold Membership Trial Question

    You will still have to turn off auto-renewal after you start a trial. Anytime you start a trial or subscription from Xbox, it will turn on auto-renewal even if you have turned it off before. You can find out how to turn off auto-renewal here -

    support.xbox.com/.../how-to-cancel-xbox-subscription
Thema:

Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.

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