Refund Gifted Game

Discus and support Refund Gifted Game in XBoX Sales and Promo to solve the problem; Good evening, a few minutes ago i tried to gift a game Jedi Fallen Order, unfortunately I didn't read the bit where it said cross region codes didn't... Discussion in 'XBoX Sales and Promo' started by DarkAllNight, Jan 12, 2020.

  1. DarkAllNight
    DarkAllNight Guest

    Refund Gifted Game


    Good evening, a few minutes ago i tried to gift a game Jedi Fallen Order, unfortunately I didn't read the bit where it said cross region codes didn't work. He tried but due to living in a different country the code didn't work, I saw that I could ask for
    a refund of the game since the code is basically unusable, but I didn't find such option in my order history. Any way someone can help?

    :)
     
    DarkAllNight, Jan 12, 2020
    #1
  2. WPAK Win User

    He comprado un juego para descargar, pero creo que lo he comprado para descargar en mi dispositivo y no como regalo, que era la intención, no sé como cambiar el juego para que sea un regalo

    Web translation:

    I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

    Response:

    Hi there,

    in such case it's best to do a refund for the purchased game for yourself, via these steps

    to request a refund please go to this link where you can submit a item for a refund.

    https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
    can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
    http://support.xbox.com/contact-us

    When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

    https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game


    Side note: Keep in mind that you can only gift something to a person that is in your same region

    Let us know the results
  3. iAmPimmiCue Win User

    Refunding a gifted game.

    Before I try calling, I've just got done with Support and was given a refund form. If that doesn't work I'll see if calling would help, though I doubt it would be any different.
  4. XBF Nestor S Win User

    Refunding a gifted game.

    Hey Cue thanks for keeping in touch.

    Give this a shot and keep us in the loop!

    United Kingdom



    Hours of operation:



    Monday-Friday: 08:00-21:00



    Saturday: 08:00-19:00



    Sunday: 09:00-17:00



    Phone Numbers



    020 7365 9792 or 0800 587 1102



    Hearing Impaired (TTY device): 0800 5871103
  5. XBF Javier R Win User

    Refunding a gifted game.

    Hello there fellow gamer,

    We understand that you're experiencing an issue concerning the inability to get a refund for Black Desert as you gifted to a friend that is not within the same region.

    Our suggestion here, please attempt to follow our request a refund for a digital purchase support article for assistance
    with setting up a refund for this game.

    If you are still unable to do so, only support agent will be able to help with this. We on the forums don't have the tools to help with this.
    When you go to Contact Usto request a callback, follow these steps:



    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.



    I hope this information helps.
  6. XBF Brad A Win User

    Refunding a gifted game.

    Hello Cue,

    As you were able to get your refund, I will go ahead and lock this thread. Feel free anytime to post here on the forums with any issue, question, or suggestion you may have.

    Thanks,

    Brad
Thema:

Refund Gifted Game

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