Refund Gifted Game

Discus and support Refund Gifted Game in XBoX Sales and Promo to solve the problem; Good evening, a few minutes ago i tried to gift a game Jedi Fallen Order, unfortunately I didn't read the bit where it said cross region codes didn't... Discussion in 'XBoX Sales and Promo' started by DarkAllNight, Jan 12, 2020.

  1. DarkAllNight
    DarkAllNight Guest

    Refund Gifted Game


    Good evening, a few minutes ago i tried to gift a game Jedi Fallen Order, unfortunately I didn't read the bit where it said cross region codes didn't work. He tried but due to living in a different country the code didn't work, I saw that I could ask for
    a refund of the game since the code is basically unusable, but I didn't find such option in my order history. Any way someone can help?

    :)
     
    DarkAllNight, Jan 12, 2020
    #1
  2. Mistress Sara Win User

    refunding gifted games

  3. WPAK Win User

    He comprado un juego para descargar, pero creo que lo he comprado para descargar en mi dispositivo y no como regalo, que era la intención, no sé como cambiar el juego para que sea un regalo

    Web translation:

    I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

    Response:

    Hi there,

    in such case it's best to do a refund for the purchased game for yourself, via these steps

    to request a refund please go to this link where you can submit a item for a refund.

    https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund
    If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
    can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
    http://support.xbox.com/contact-us

    When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

    https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game


    Side note: Keep in mind that you can only gift something to a person that is in your same region

    Let us know the results
  4. XBF Eladio M Win User

    Gifted a item and want a refund

    Hey Brodie

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about requesting a refund for an item you gifted.

    As per the article that covers
    Help with giving digital games as gifts
    , yes, you can
    request a refund
    for an item you gifted someone else.

    I hope this helps.
  5. Gold Roger Win User

    Refund an Xbox digital Gift Card

    I haven't encountered any company that doesn't refund gift cards and Microsoft itself refunds Microsoft Store gift cards, it's only Xbox gift cards that seem to be non-refundable for reasons no one can explain to me. Guess I'm just screwed :(
  6. NeoDan123 Win User

    Wrong region code

    If your friend bought the game as a gift through the Xbox Store he can request a refund.

    Seeing as the gifting of games etc is region locked you wont be able to play the game that was gifted if you are in a different region as the purchaser/gifter.
Thema:

Refund Gifted Game

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