Refund issues

Discus and support Refund issues in XBoX Games and Apps to solve the problem; So, I went through the automated refund request system a couple of weeks ago to get a refund on a game I had mistakenly purchased. I met the... Discussion in 'XBoX Games and Apps' started by A Faceless Man, Jan 8, 2019.

  1. Refund issues


    So, I went through the automated refund request system a couple of weeks ago to get a refund on a game I had mistakenly purchased. I met the requirements for the refund, I bought it within two weeks and I never installed it on my Xbox. A number of days later,
    I got an email back saying the request was denied because I "didn't meet the requirements" (even though I did). I was advised to resubmit the request, so I did. A number of days later, I got another denial email.

    After chatting with online "support", they told me to reply to the email detailing why I'm requesting a refund and I did so. A few days later, I just got a generic email saying that the case was closed. I keep trying to get my refund by talking to actual
    live people. The online chat people tell me to reply to the emails, yet that obviously didn't work. So, I try to call and they tell me I have to do it online.

    Well, how can I do this online if I can't actually communicate with a person after there has been an obvious misjudgement on whoever was handling my request? They didn't tell me WHY it didn't meet the requirements nor do they actually RESPOND to my inquiries
    despite being told directly by online agents that it was what I have to do to get this refund taken care of.

    It should not be that difficult to issue a simple refund for a game that I had request a refund for within the two week window AND with 0 hours of gameplay.

    :)
     
    A Faceless Man, Jan 8, 2019
    #1
  2. BongKaos Win User

    ISSUES WITH REFUNDS

    What refund are you talking about??????

    You still have to pay for netflix.... It just wont be behind the Gold Membership Paywall.
  3. {Parity} Win User

    Refund issues

    Yes, contacting support directly is your best option. Here is the link. https://support.xbox.com/contact-us
  4. RandyAU93 Win User

    Refund issues

    Mistakes do happen. Did you contact Xbox Live Support back to inquire as to the reason for the second refund?
  5. Zatomas Win User

    Refund issues

    Hi there,

    refunds are actually evaluated through the mentioned form.

    Anyway, you can reach out Xbox support at http://support.xbox.com/contact-us

    Hope this helps!
  6. Zero Jehuty Win User

    Refund issues

    Refunds are fully handled by a separate team. We are unable to help you with them here on the forums.

    The system is fully handled via the form. However you are free to try another request.
Thema:

Refund issues

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