Refund issues

Discus and support Refund issues in XBoX Games and Apps to solve the problem; So, I went through the automated refund request system a couple of weeks ago to get a refund on a game I had mistakenly purchased. I met the... Discussion in 'XBoX Games and Apps' started by A Faceless Man, Jan 8, 2019.

  1. Refund issues


    So, I went through the automated refund request system a couple of weeks ago to get a refund on a game I had mistakenly purchased. I met the requirements for the refund, I bought it within two weeks and I never installed it on my Xbox. A number of days later,
    I got an email back saying the request was denied because I "didn't meet the requirements" (even though I did). I was advised to resubmit the request, so I did. A number of days later, I got another denial email.

    After chatting with online "support", they told me to reply to the email detailing why I'm requesting a refund and I did so. A few days later, I just got a generic email saying that the case was closed. I keep trying to get my refund by talking to actual
    live people. The online chat people tell me to reply to the emails, yet that obviously didn't work. So, I try to call and they tell me I have to do it online.

    Well, how can I do this online if I can't actually communicate with a person after there has been an obvious misjudgement on whoever was handling my request? They didn't tell me WHY it didn't meet the requirements nor do they actually RESPOND to my inquiries
    despite being told directly by online agents that it was what I have to do to get this refund taken care of.

    It should not be that difficult to issue a simple refund for a game that I had request a refund for within the two week window AND with 0 hours of gameplay.

    :)
     
    A Faceless Man, Jan 8, 2019
    #1
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Refund issues

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