Refund microsoft dungeons

Discus and support Refund microsoft dungeons in XBoX Games and Apps to solve the problem; I want to refund microsoft dungeons on PC. I have purchased it recently and have played it less than 20 minutes i believe. I was not clever enough to... Discussion in 'XBoX Games and Apps' started by StefanDavidovic, Jun 1, 2020.

  1. Refund microsoft dungeons


    I want to refund microsoft dungeons on PC. I have purchased it recently and have played it less than 20 minutes i believe. I was not clever enough to realize that purchasing it on PC wont make it playable on PS4. However, i cant contact support and nowhere
    can i find a refund button. Can someone help? And please dont just answer with a link sending me to a support page where i cant get any person to talk to , as i have already clicked through forum posts not finding a solution.

    :)
     
    StefanDavidovic, Jun 1, 2020
    #1
  2. NARCISYNDRoME Win User

    Refund microsoft dungeons

    I believe that the answer to your question can be found here.

    https://www.eurogamer.net/articles/2017-04-12-microsoft-is-adding-self-service-refunds-for-digital-xbox-and-windows-10-games
  3. StefanDavidovic Win User

    Refund microsoft dungeons

    Thanks for taking your time

    Well, i did write to minecraft support directly before i started looking for a solution on the microsoft-support page .. they just told me that i need to contact microsoft because thats where i purchased the game from. I really dont know why this is made
    so hard, its only 20€ but at this point i invested so much time and energy that i dont want go give up. Additionally it is my right to refund such digital purchases. Weird thing is, i have also read that it is possible to refund under circumstances (less than
    2 weeks, less than 2 hours playtime) but then again somewhere i have read it is NOT possible to refund digital purchases .. Thats so confusing. And again , one article from 2017 says it is possible, then again, the link doesnt exist anymore. I could scream.

    We are talking about a multibillion-company ..
  4. StefanDavidovic Win User

    Refund microsoft dungeons

    Update: I managed to reach out the chat this time, and they refunded it .. Finally. She said it is a one-time only thing though, so i wont be able to do that again, which is okay for me.
  5. XBF Leo G Win User

    Refund microsoft dungeons

    Hey StefanDavidovic,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day
    StefanDavidovic!
  6. NARCISYNDRoME Win User

    Refund microsoft dungeons

    I did some further digging and it would appear as though Mojangs refund policy is in direct opposition with Microsoft's. Digital copies of Minecraft purchased on Windows 10 PC cannot be refunded according to Mojangs return policy (not sure if this applies
    to Dungeons as well) however Microsofts policy clearly states that if played less than 2 hours and owned for lessaless thatdthat 14 consecutive days a return of digital content (excluding DLC) should be refundable. The only way to refund digital purchases
    of games and apps is by going to: account.microsoft.com, select payment and billing, select order history, find purchased game or app and select request a refund. My suggestion since both return policies contradict each other is to reach out to mojang directly.
    That link is help.minecraft.net. i feel for you brother. Cant specify how many hours ive dug trying to find answers to these types of questions. I hope i helped.
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Refund microsoft dungeons

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