Refund on a game I bought from the Xbox store

Discus and support Refund on a game I bought from the Xbox store in XBoX Sales and Promo to solve the problem; Hi, Last year I really enjoyed myself with PUBG Mobile. Love to play with my mates, and easy to get used to. I thought I was ready for the real thing,... Discussion in 'XBoX Sales and Promo' started by Bart v O, Jan 17, 2019.

  1. Bart v O
    Bart v O Guest

    Refund on a game I bought from the Xbox store


    Hi,

    Last year I really enjoyed myself with PUBG Mobile. Love to play with my mates, and easy to get used to. I thought I was ready for the real thing, so I bought PUBG for my Xbox One, from the xbox store. When I started the game for the first time it had some
    connection issues, and I had to wait a proper long time to get into a game. And when i finnaly was in a game, it was pretty clear pretty soon, this game isn't for me.

    Now I read somewhere that you can get a refund when you bought a game online, when it's a full game and if you didn't play it longer than 2 hours. Well I do fit all those requirements but I can't seem to find any way to refund this game.

    Hope someone can help me out!

    Thanks in advance, Bart.

    :)
     
    Bart v O, Jan 17, 2019
    #1
  2. Bart v O Win User

    Refund on a game I bought from the Xbox store

    Yes! That looks like the kind of link I was looking for, thanks! When I reach the final screen, which is "Submit a refund request" the site sends me to a "contact Microsoft" page. And if I fill in my
    issue, the site just sends me back to the page you've just send me and I have to do it all over againt, but will end up on the same screen...
  3. Bart v O Win User

    Refund on a game I bought from the Xbox store

    I've bought it last week, on the 7th of January. So that is still within the maximum of 14 days.
  4. Bart v O Win User

    Refund on a game I bought from the Xbox store

    Hi Leslie,

    Thank for you advice! Could you check your steps? Cause I can't seem te find the option "Show contact options"

    This is what I get when I press: Pick a topic

    [table][tr][td]My account
    • Charges on my account
    • See my purchase history
    • Payment & billing
    • Request a refund
    • Subscription changes
    • Cancel my subscription
    • Turn off auto renewal
    [/td][td]Games & Apps
    • My game won't start
    • Where's my DLC?
    • Can't redeem a code
    • Deals, prices & availability
    • Backcompat catalog
    • Known game issues
    • Pre-orders
    [/td][td]Xbox & accessories
    • Set up my Xbox One console
    • System Update
    • Xbox won't turn on
    • Can't connect to Xbox Live
    • Controller not working
    • Warranty, service & repair
    • Check error messages & codes
    [/td][td]Password & security
    • Recover my account
    • Forgot password
    • Online safety
    • How to protect my account
    • I've been banned
    [/td][/tr][/table]
  5. Cherry Dolphin Win User

    Refund on a game I bought from the Xbox store

    This page has some useful info thats should help with this issue your having

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  6. JoelHansen Win User

    Refund on a game I bought from the Xbox store

    Hello Bart,

    You should be able to find your answer on this page : https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
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Refund on a game I bought from the Xbox store

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