Refund Problem

Discus and support Refund Problem in XBoX Sales and Promo to solve the problem; Hi, I have a problem with a refund. The problem: In July-2019 renew the annual subscription of live Gold ($ 1,699 ARS ~ 40 USD). In the first... Discussion in 'XBoX Sales and Promo' started by Eclipsse7, Aug 8, 2019.

  1. Eclipsse7
    Eclipsse7 Guest

    Refund Problem

    Hi, I have a problem with a refund.

    The problem:

    • In July-2019 renew the annual subscription of live Gold ($ 1,699 ARS ~ 40 USD).
    • In the first week of August I paid $ 9.99 ARS (1USD) for one week of the Ultimate subscription
    • As I did not want to continue paying Ultimate, I decide to CANCEL the subscription before the second week is completed and the corresponding payment arrives to my account.
    • The question is that It was also canceled the Gold subscription I had paid for
      one year. And therefund they gave me was for 9.99ARS (1USD) !!!

    In other words, they charged me an ANNUAL subscription (1699ARS or 40USD) that I
    used for 3 WEEKS and
    made 9ARS (1 USD) refund for the rest of the year (?

    I want either the annual subscription I paid or the $ 1,699 to be returned, so i can pay the annual sub again.

    And the worst part is that here Microsoft give us no * support AT ALL, so there's no apparent way to claim anything.

    Eclipsse7, Aug 8, 2019
  2. DeividasMDG Win User

    Refund problem

    You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    Thank you for your help all sorted
  3. choppyseize Win User

    refund problems

    You need to contact support again or maybe even by phone and explain what happened
  4. NeoDan123 Win User

    Refund Problems

    Game refunds has certain criteria that needs to be met before it can be refunded.

    Bought in the past 14 days and have not played more than 2 hours.

    Certain games, DLS etc can NOT be refunded. ToC applies.
  5. FreakRoach Win User

    Refund Problems

    No you can not get a refund for a digital game if it was purchased more than 14 days ago.
  6. XBF Erick C Win User

    Refund Problem

    Hey there Eclipsse,

    Sorry to hear you have run into this issue with your subscription. When you opted to upgrade to the Game Pass Ultimate your Xbox Live Gold would have been cancelled and the time remaining would have been converted to Xbox Game Pass subscription time as this
    includes both game pass and gold live all in one subscription. Therefore having cancelled your subscription cancelled everything altogether.

    Unfortunately we are unable to provide assistance in regards to any time lost through the forums as this would require taking a look at your account. I would advise that you
    Contact Xbox Support so they may pull up your account and provide further assistance.

    I hope this has been helpful.

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