Refund Question I have (Please Read)

Discus and support Refund Question I have (Please Read) in XBoX Sales and Promo to solve the problem; I'm sorry to ask about this but for a few times, I tried refunding a few games I didn't liked, worked as expected and even bought by another one of my... Discussion in 'XBoX Sales and Promo' started by OvershotEagle17, Jan 17, 2019.

  1. Refund Question I have (Please Read)


    I'm sorry to ask about this but for a few times, I tried refunding a few games I didn't liked, worked as expected and even bought by another one of my siblings and they would deny the refund. I wanted to ask if someone can please tell me Microsofts Policy
    on refunding games or send me a link so i can read through. I heard from several people saying that Microsoft will accept 1 refund per calander year but i don't know if its true so i filled up a form for this year (2019) to see if this is true. I will appreciate
    someone knowing about this to tell me.

    :)
     
    OvershotEagle17, Jan 17, 2019
    #1
  2. choppyseize Win User

    Refund Question I have (Please Read)

    As mentioned you have a limited time frame and have to meet certain criteria's. There is definitely no 1 year return policy. People would just play a game until they beat it and refund it after if that was the case. There is no refunds on DLC's, subscriptions
    etc either.
  3. Nixelplex Win User

    Refund Question I have (Please Read)

    You can find the refund Policy here : refund Policy

    I know you can only request 1 refund a Year and there are other restrictions about how long you have played the game and when you purchased it.
  4. XBF Jeremy Z Win User

    Refund Question I have (Please Read)

    Hiya Xbox Fans,

    We will be locking this thread due to it being revived by a new post. If the issue is on going, we recommend creating a new thread. We will be more than happy to answer any questions.


    Thank you and happy gaming!
  5. matthewiag Win User

    Refund Question I have (Please Read)

    Hello,

    I know people that have requested several refunds over a single year but there is some restrictions in place.

    If you have owned the Game for 14+ days or had the game open for more than 2 hours you will not get the refund.
  6. Charger410 Win User

    Refund Question I have (Please Read)

    I'm a bit late on this but there absolutely is a 1 refund per year policy, I just can't find proof of it in writing except for my personal experience today.

    I just received a denial for a refund simply because I have already received one...in May of last year.

    "Since you were previously issued a refund on this account on May 27, 2018, we are unable to provide an additional refund."

    I haven't even installed the game nor have I owned it for more then 14 days. Although in just a few days that will be true.
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Refund Question I have (Please Read)

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