Refund question

Discus and support Refund question in XBoX Sales and Promo to solve the problem; I accidentally had bought the Anthem Legion of Dawn Edition and I meant to click on Anthem instead (as I only had enough money for that and not the... Discussion in 'XBoX Sales and Promo' started by Voiceless Synth, Feb 22, 2019.

  1. Refund question


    I accidentally had bought the Anthem Legion of Dawn Edition and I meant to click on Anthem instead (as I only had enough money for that and not the special edition) I wanted a refund because my bank account is showing I'll overdraft if I don't. I got an
    email back saying they couldn't refund it but I wanted to know specifics on why since it didn't specify in the email

    :)
     
    Voiceless Synth, Feb 22, 2019
    #1
  2. usmsFBI2015 Win User

    Refund question

    Stupid question, but was the purchase made within the past 5 days? If not, that may be why you aren't being refunded.
  3. RandyAU93 Win User

    Refund question

    How did you attempt the refund, using the website form, or cancelling the order on the Microsoft account website?
  4. XBF Nestor S Win User

    Refund question

    Hey there Synth thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to
    Request a Callback from one of our Xbox Billing Specialists
    since they are the best equipped, tool wise, to handle this particular issue since it would be an incorrect purchase not a refund . Give it a shot and let us know how it goes
  5. Voiceless Synth Win User

    Refund question

    Responded to the email. Will keep you updated.
  6. XBF George L Win User

    Question for Refunding

    Hello!

    So when you submit a refund request you receive an email confirmation stating the request is being reviewed and you will receive a response within 48 hours. You can respond to the confirmation email asking for an update on the status of your refund request.
    Refund requests do not tell you you'll get an email when your refund goes through the transaction needs to be reviewed and accessed to determine whether a refund will be issued or not.

    Hope this helps.
Thema:

Refund question

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