Refund request not working!

Discus and support Refund request not working! in XBoX Accessibility to solve the problem; I'm trying to get a refund on a game that my little brother accidentally purchased. I tried doing the refund process online but it's not working. I go... Discussion in 'XBoX Accessibility' started by JesusFlores7, Apr 11, 2019.

  1. JesusFlores7
    JesusFlores7 Guest

    Refund request not working!


    I'm trying to get a refund on a game that my little brother accidentally purchased. I tried doing the refund process online but it's not working. I go through all the steps for the refund but once I get to the actual refund form the webpage freezes and
    I can't do it. I tried it on my computer and on my phone and it was the same thing. I called Microsoft support and they couldn't help me out. They just kept telling me that they can't do refunds and that I have to do it online. Is there any other way to get
    my refund processed?

    :)
     
    JesusFlores7, Apr 11, 2019
    #1
  2. XBF Leo G Win User

    Refund request not working!

    Hello JesusFlores7,

    Thank you for posting on the Xbox forums. We understand that the
    refund request form
    is freezing on your computer and phone. This makes you unable to complete the refund request. Are you using the same web browser on your phone and computer to access the refund request form? We suggest attempting to access the refund
    request form through a different web browser. Also, we will provide steps on a different way to access the refund request form. This method allows customers to access the form through the section of our website that allows anyone to
    contact us. Be sure to let us know the results!

    How to access the refund form through the "contact us" link:

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Request a refund
  3. {Parity} Win User

    Refund request not working!

    You can try reaching out to
    Xbox Support
    for assistance. However, they do use that refund site normally.
  4. pawncrackers Win User

    Refund request not working!

    Hi there,

    Have you tried clearing your browser's cookies and cache? This might solve the issue - let us know. :)

    Best,

    L
  5. pawncrackers Win User

    Refund request not working!

    Hi there,

    Have you tried clearing your browser's cookies and cache? This might solve the issue - let us know. :)

    Best,

    L
  6. Smwutches Win User

    Request a call major issues

    For refunds you would need to fill out a refund request form. If the form is not working, you would need to follow the advice that has already been given
    in this thread to request a call back in order to speak to billing.
Thema:

Refund request not working!

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