Refund Request Possibly Ignored?

Discus and support Refund Request Possibly Ignored? in XBoX Sales and Promo to solve the problem; Hello, my username is and I recently (recently as of 6/10/19) filled out a refund request for a game. I followed all of the criteria correctly and... Discussion in 'XBoX Sales and Promo' started by ArrowThief480, Jun 13, 2019 at 9:13 AM.

  1. Refund Request Possibly Ignored?


    Hello, my username is and I recently (recently as of 6/10/19) filled out a refund request for a game. I followed all of the criteria correctly and everything was perfect. I waited the 72 hours the email told me to wait only to find out that
    the refund request was useless (from the way it looked)! I contacted M.S. Support twice about the refund issue, one of which told me to just wait it out, while the other told me to go ahead and make a new refund request. I considered this move hopeless, but
    I also considered it the only way to get a refund for the purchased item. So I filled out my second request (once again, as of 6/10/19) and I still haven't heard anything from them, nor do I expect to so soon. So I come today with my question, is there anyway
    to get the refund team to even consider looking at mine, or am I now forced to wait it out until they eventually say they can't help me as they might just wait 14 days and respond back to me. I honestly believe that the refund team can be better and this silence
    from the refund team just so happens to sadden me with the fact that the actual game and item I was trying to purchase (I purchased an item on accident) will no longer be on the discount that the game was on (again, as of 6/10/19).

    Just to repeat and rephrase the question, is there anyway to confirm or even speed up (which I find heavily unlikely) the refund process?

    Thanks in advance.

    :)
     
    ArrowThief480, Jun 13, 2019 at 9:13 AM
    #1
  2. M3tal Daz3 Win User

    How to get a refund for digital Tom Clancy's The Division 2?

    If your request for refund is not approved it means that your request doesn't compute with the conditions when a refund is possible.
  3. CIDkidzPILLZ Win User

    Getting a refund on a sent gift?

    In order to get a possible refund on the item. You can use the following link to

    Request a Refund
    .
  4. CIDkidzPILLZ Win User

    digital refunds

    Hello SpeedyAidan21,

    In order to get a possible refund. You'll need to use the following form to
    request a refund
    .
  5. XBF Amber M Win User

    Refund Request Possibly Ignored?

    Hey there
    ArrowThief480
    !

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  6. steeledwand7664 Win User

    Refund Request Possibly Ignored?

    No one here can honestly answer that question for you.

    The only thing that we can tell you to do is to wait out the process.

    Normally it should not take them longer then 72 hours to get back with you though.
Thema:

Refund Request Possibly Ignored?

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