Refund request rejected by Microsoft

Discus and support Refund request rejected by Microsoft in XBoX on Consoles to solve the problem; I found that my son bought items {130$} in Xbox game, so requested a refund. It was accepted. On the same day, I went to the Microsoft site and... Discussion in 'XBoX on Consoles' started by SO_777, May 16, 2019.

  1. SO_777
    SO_777 Guest

    Refund request rejected by Microsoft


    I found that my son bought items {130$} in Xbox game, so requested a refund.

    It was accepted.

    On the same day, I went to the Microsoft site and clicked 'Remove' on Credit Card information.

    I SAW the Card info removed from the page.

    But on the next day, my son bought items (now 300$) again.

    I went to Microsoft site and I saw Credit Card information was still there.

    Second-time refund request was rejected.

    Only then I understand that refund can happen only once.

    There wasn't enough CAUTION by Microsoft or Xbox

    before having the second mistake.

    I'm sure there are others suffering in the same situation.

    How about Cooling Off kind of law protection?

    Cannot they delete items and return the money back?

    I contacted Xbox Support, explained the situation and following was the answer.

    I replied with questions but no response..

    Refund request rejected by Microsoft [​IMG]

    :)
     
    SO_777, May 16, 2019
    #1
  2. PickledBell6822 Win User

    Refund request rejected by Microsoft

    Hi there!

    Sorry to hear that your son made some unauthorized purchase with your card.

    I believe that all of Microsoft sales are final and non-refundable. But it seems that they did a one time courtesy refund.

    That is why your previous request was granted and not the second one.

    By the way, do make sure that you are the only one that can access your card. As it seems that your son was able to access your card to add it back on the account ( If you are able to remove the card from the account when you first tried it )

    Also, you can request your bank to block every transaction from Microsoft. In case that someone could access your card for another Microsoft purchases.
  3. SO_777 Win User

    Refund request rejected by Microsoft

    There is nothing anyone in the forums can do about refunds. That is handled by
    Xbox Support directly.
    Handle.

    I contacted Xbox Support and I don't see anything handled there.

    It functions as a trash bin :)
  4. Alucario Ultra Win User

    Refund request rejected by Microsoft

    Hello,

    Thanks for using the MS forums.

    Have you read through the guide?

    I´ll let you the link:

    https://support.xbox.com/en-US/billing/payment-and-purchases/manage-payment-options-online

    My recommendation is, make a child account to your son. You may also, the next time you remove a payment method, check if really it removes by reloading the page.

    The other thing that you may also try is disconnecting the console from the internet in order to prevent your son accessing the MS store.
  5. SO_777 Win User

    Refund request rejected by Microsoft

    Hi TheHooniganTX!

    I really appreciate your help!

    When it happened the first time, I thought to remove Credit Card info is the easiest and solid solution

    then setting protection on profile.

    Now Microsoft Support confirmed on chat that Credit Card info is not there and no way to purchase,

    but it's too late.

    I will never add Card info in the future.

    But I'm looking for anything I can do to fight against Microsoft..

    Thanks for your comment anyway! :)
  6. M3tal Daz3 Win User

    Refund request rejected by Microsoft

Thema:

Refund request rejected by Microsoft

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