Refunded but not actually refunded

Discus and support Refunded but not actually refunded in XBoX Sales and Promo to solve the problem; Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it... Discussion in 'XBoX Sales and Promo' started by Nate Gordon, Feb 13, 2019.

  1. Nate Gordon
    Nate Gordon Guest

    Refunded but not actually refunded


    Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it would just go to another step except it had purchased
    the game. I put in my refund request and it was accepted about a day later, but its been 3 or 4 days since my refund was accepted and i have still not received the money in my bank account. I think Microsoft had a big [Mod Removed-Profanity] because
    i bought the game on another website because i had a gift card they did not grant me my refund, if that was the case Microsoft is a terrible corporation. i tried to get this issue resolved, but when you call their customer service line it just directs you
    to their website that does not answer anything for me. i am losing my patience with this company, this is the third time they've [Mod Removed-Profanity] something up with my payment, the first two times were with the Xbox game pass which i
    had canceled and then i was charged for the next 5 months. i need to get this issue resolved if it does not i will stop using your products and you have just lost another customer due to your poor customer service and lack of respect for your consumers.

    :)
     
    Nate Gordon, Feb 13, 2019
    #1
  2. XBF Jeremy Z Win User

    refunded but not actually refunded

  3. XBF Erick C Win User

    Refunded but not actually refunded

    Hey there Nate,

    As you have already posted previously I advise you check back on your
    Original Thread
    for a response.

    Please refrain from posting Duplicate Threads as it goes against the
    Forums Guidelines
    .

    Thank you!
  4. Smwutches Win User

    gifting a purchased game

    Actually, you would have to fill out a refund request form. Support no longer issues refunds directly.
  5. ryandabom11 Win User

    Can’t play Modern Warfare due to an apparent “refund” I never authorized

    Mine is doing the same thing, its saying i was refunded but at the same time I never Received an actual cash refund in my account nor did I want to have this game refunded
  6. Smwutches Win User

    Refunds

    Once a refund has been authorized, it can still take 3-5 days for the refund to actually be posted to your account.
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Refunded but not actually refunded

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    in XBoX on Windows
    refunded but not actually refunded: Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it would just go to another step except it had...