Refunded but not actually refunded

Discus and support Refunded but not actually refunded in XBoX Sales and Promo to solve the problem; Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it... Discussion in 'XBoX Sales and Promo' started by Nate Gordon, Feb 13, 2019.

  1. Nate Gordon
    Nate Gordon Guest

    Refunded but not actually refunded


    Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it would just go to another step except it had purchased
    the game. I put in my refund request and it was accepted about a day later, but its been 3 or 4 days since my refund was accepted and i have still not received the money in my bank account. I think Microsoft had a big [Mod Removed-Profanity] because
    i bought the game on another website because i had a gift card they did not grant me my refund, if that was the case Microsoft is a terrible corporation. i tried to get this issue resolved, but when you call their customer service line it just directs you
    to their website that does not answer anything for me. i am losing my patience with this company, this is the third time they've [Mod Removed-Profanity] something up with my payment, the first two times were with the Xbox game pass which i
    had canceled and then i was charged for the next 5 months. i need to get this issue resolved if it does not i will stop using your products and you have just lost another customer due to your poor customer service and lack of respect for your consumers.

    :)
     
    Nate Gordon, Feb 13, 2019
    #1
  2. XBF Jeremy Z Win User

    refunded but not actually refunded

  3. XBF Erick C Win User

    Refunded but not actually refunded

    Hey there Nate,

    As you have already posted previously I advise you check back on your
    Original Thread
    for a response.

    Please refrain from posting Duplicate Threads as it goes against the
    Forums Guidelines
    .

    Thank you!
  4. Smwutches Win User

    gifting a purchased game

    Actually, you would have to fill out a refund request form. Support no longer issues refunds directly.
  5. steeledwand7664 Win User

    False game details, want refund

    Actually Xbox support themselves no longer handle refunds they are handled by a different group and the only way to request a refund is through the following link.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
  6. Andrew iz 1337 Win User

    Xbox One Kinect Sensor Broke :(

    Argos wouldn't refund it saying it's not an issue with the actual console itself, it's the Kinect sensor though. So they refused to refund me and told me to contact Microsoft.
Thema:

Refunded but not actually refunded

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  10. refunded but not actually refunded

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    refunded but not actually refunded: Hi i am and Last weekend i had accidentally purchased sea of thieves, i put my card information into the windows store and when i hit next i assumed it would just go to another step except it had...